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Extended Stay America - Orlando Theme Parks - Major Blvd.
- Hotels
- Orlando, FL
About this business
Location details
5620 Major Blvd., Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Will not stay there ever again.
Business response:
Dear Donald, Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations and apologize for the issues that impacted your visit. Everything we do is aimed at providing you with an excellent hotel experience, and we hope you will give us an opportunity to restore your confidence in us on a future visit.Sincerely,Hotel Management
Al llegar el personal del recepción no fue agradable ni cortés. Al entrar a la habitación el baño no estaba limpio habia pelo y manchas. El olor a cigarillo era intolerable
Business response:
Dear Rocelyn, Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide clean, comfortable, and fresh accommodation along with wonderful hospitality to all of our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. We appreciate your constructive feedback and hope we have a future opportunity to restore your confidence in us.Sincer... read more
Place needs a redo. It’s very old. Poor upkeep.
Business response:
Dear Sonja, Thank you for the candid review. We apologize for anything other than a completely satisfying stay, and we appreciate the feedback. We agree that some areas in our hotel are beginning to show their age, and we will share your concerns with our leaders and use them for future improvements. We hope you will give us another opportunity on your next visit to the area.Sincerely,Hotel Management
Booked a king bed, NON smoking. Got a king bed smoking. Went and complained about the rooms stench and got downgraded to a queen bed. Asked for refund of the difference between rooms and was told there was no manager on duty. Went back at checkout to be refunded the difference and was told the same thing. Never got a refund.
Business response:
Dear Obed, Please accept our apologies for the frustrations you experienced due to not receiving the room you booked. We do try to honor these requests; however, there are times when guests extend their stay, making these rooms unavailable. We are reviewing the situation you mentioned regarding the fee to see what went wrong; meanwhile, please feel free to reach out to us at the hotel so we can review the charges and assist you further. We hope you will allow us to make it up to you on another visit.Sincerely,Hotel Managemen... read more
La peor experiencia que he tenido jamás en un hote Literalmente la peor experiencia pues el personal fué descortés y grosero desde que llegué. Llegué 4 horas antes del chek in, pues venía de un crucero y solicité dejar mis maletas en resguardo a lo cuál se negaron, propuse esperar en recepción a que diera la hora tampoco lo permitieron, pretendían que esperara en la calle con mis maletas hasta el horario, a lo cual me negué y finalmente me recibieron las maletas. A partir de ahí la actitud fué totalmente descortés y grosera.... read more
Business response:
Dear Patrizia, Thank you for your review of our hotel. We hope you will accept our deepest apologies for the level of service you received from our staff. We take these reviews seriously, and your feedback is being evaluated with our team to ensure these concerns are not repeated. Providing outstanding customer service to all our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding t... read more
Blood in the bathroom, itinerant in the toilet seat, trash in the hallways for 4 days, strong smell of weed and cigarettes. Rude staff.
The pictures online of very deceiving plus there was no pool which it lied to on lie
Business response:
Dear Stacy, thank you for sharing your review. We genuinely care about delivering excellent service and ensuring our guests' comfort, so we are sorry for not meeting these expectations. We hope you will consider giving us another chance on your next visit so we can provide you with a much-improved stay.Sincerely,Hotel Management
Disappointed The hotel smelled of mold, cigarette smoke, “Odor absorbing spray”. Our room had a dead cockroach on the bathroom floor, towels fell apart when we used them. Their “Grab & Go” breakfast was limited & under stocked. Staff “resupplied” w/ Granola bars when I told them there was a very limited supply. Tables were sticky @ breakfast nook. No milk, fruit, juice, bread/English muffins, cereal available as options. Coffee/Hot Chocolate, Oatmeal, Grits, Muffins, Granola Bars were all that was available. Overall odor & u... read more
Business response:
Dear John, thank you for your recent stay at our hotel. We appreciate your taking the time to post your review, as we value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Orlando Theme Parks - Major Blvd.
How is Extended Stay America - Orlando Theme Parks - Major Blvd. rated?
Extended Stay America - Orlando Theme Parks - Major Blvd. has a 3.3 star rating with 3,211 reviews.
When is Extended Stay America - Orlando Theme Parks - Major Blvd. open?
Extended Stay America - Orlando Theme Parks - Major Blvd. is open now. It will close tomorrow at 12:00 a.m.