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Extended Stay America - Orlando Theme Parks - Major Blvd.
- Hotels
- Orlando, FL
About this business
Location details
5620 Major Blvd., Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Buena ubicación. Necesita renovacion, luce abandonado.
Business response:
Dear Camille, thank you for the detailed evaluation. We apologize for anything other than a completely satisfying stay, and we appreciate the feedback. Your honest comments will be shared with our team, and we will use them for future improvements. We hope you will give us another opportunity on your next visit.Sincerely,Hotel Management
Buena En ubicacion y el personal muy amable. Pero en realidad NO TIENEN DESAYUNO INCLUIDO. Solo hay unas barras nutricionales, muffins y café negro pq no tiene ni leche. Tuvimos problemas para entrar a la habitación varias veces ya que las llaves se desactivaban.
Business response:
Dear Neida, we appreciate your valuable feedback regarding your time with us. Please know we are committed to providing every guest with the highest level of service and quality. We regret your experience did not meet your expectations nor those of our team. We assure you that your concerns are being shared with the appropriate individuals, and action will be taken where necessary. We hope you will consider giving us another chance to show you the hospitality we are known for.Sincerely,Hotel Management
Noisy
Business response:
Dear Giles, thank you for being our guest and for letting us know about your stay. Please accept our apology for the difficulties you encountered with our service and the noise caused by unruly guests who were also staying in our hotel. We have discussed your comments with our team and will make changes to better serve our guests. Thank you again for your feedback, and we hope you will come back to experience our hotel the way you should have during this visit.Sincerely,Hotel Management
Minji Jack They claim to provide breakfast up to 9:30am but when I went for breakfast at 8:30, the lady rudely told me it’s already closed.
Business response:
Dear Nicholas, first of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We are also sorry for any miscommunication regarding breakfast from our team. We understand your disappointment, and your feedback is being reviewed with the team member to see what went wrong. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the future. Sincerely, Hotel Management
The staff were rude on the front desk. I was given a ground floor and there was some smell in the room as I opened. I asked for a change of room but the staff said she had no extra room. Next day, the bathroom was clogged and when I did the flush, everything that was supposed to go in come out from the Pot with water. The whole bathroom was filled with dirt (poop) from the pot and water. This was a horrible experience. I asked the front desk again for change of the room and first she denied and then she gave another room. Th... read more
Business response:
Chandan, thank you for taking the time to share your feedback. We regret not meeting your expectations and apologize for the concerns you had with the guest room. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We will also share your comments with our maintenance team regarding your outlined issues and immediately fix the problems. Moreover, we will address your feedback with our team regarding the service issues you experienced, and rest assured, we will t... read more
Horrible hotel manager, extremely rude. Do not waste your money on this hotel.
Business response:
Albert, thank you for staying with us. We want every guest to be treated with respect and authentic, friendly service. Therefore, we sincerely apologize this was not your experience. Your feedback will be used to improve our services, and we appreciate your patience. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orlando Theme Parks - Major Blvd.
How is Extended Stay America - Orlando Theme Parks - Major Blvd. rated?
Extended Stay America - Orlando Theme Parks - Major Blvd. has a 3.3 star rating with 3,211 reviews.
When is Extended Stay America - Orlando Theme Parks - Major Blvd. open?
Extended Stay America - Orlando Theme Parks - Major Blvd. is open now. It will close tomorrow at 12:00 a.m.