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Extended Stay America - Orlando Theme Parks - Major Blvd.
- Hotels
- Orlando, FL
About this business
Location details
5620 Major Blvd., Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible!! Not like any other extended stay. This hotel was disappointing, the first room i got smelled a wet dog mixed with smoke, thr hallways reeked of weed, i have stayed in several extended stay hotels but this one is by far the worst, my son even ran into a drunk passed out guy laying on the staircase. This placed felt like a cheap motel on the side of the highway. Sad because they do charge like others hotels in the area. Do yourself a favor go somewhere else.
Business response:
Raul, thank you for being a guest at our hotel. We are disheartened to know our hotel did not meet your expectations for an enjoyable stay. We are concerned to read your specific comment about the hallways. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We assure you we will address this immediately. We also apologize for the issue in your suite and the instance you mentioned. Your comments will be discussed with our housekeeping and maintenance teams for further actions. We hope to... read more
The desk lady was very rude. She cancelled my room reservation the day we flew in with no heads up until I drove an hour there from the airport.
Business response:
Kyle, thank you for letting us know about your stay. We were extremely concerned to read your comments about your unpleasant experience with one of our front desk associates. Please be assured we will follow up with the appropriate individuals and take measures to ensure we focus on providing exceptional hospitality. We are grateful for your feedback and hope you will allow us an opportunity to make a favorable impression. Sincerely, Hotel Management
Terrible! First we show up at the property and Charlene H. tells us that we do not have a reservation even though we paid for it a month in advance. She was rude and unhelpful. She did not even try to resolve the issue or help us. Then, once we reached out to Expedia to get a refund, they didn’t answer the phone for a couple of days. When Expedia tried calling days later, they responded. Another employee advised us that she actually did see the reservation! I guess Charlene did not want to give us our PAID room. I will never... read more
Business response:
Hastrid, thank you for taking the time to let us know about your experience. We are very sorry to know that we were unable to accommodate you this time. We also apologize for any inconvenience caused due to one of our front office associates. Your comments matter a lot, and we assure you we will address them appropriately. Your patience is appreciated, and we hope you will allow us to redeem ourselves on a future visit. Sincerely, Hotel Management
Advertising offered “free continental breakfast” there wasn’t anything other than oatmeal packs and hot cocoa. No milk. Area looked dirty. The room was never clean after our first night. There were 3 of us and they only provided one bar of soap and one small bottle of shampoo. No conditioner. Very disappointing with my stay there. Specially for the cost.
Business response:
Juan, thank you for sharing your experience at our hotel. We regret not meeting your expectations and apologize for the inconvenience you experienced. Everything we do aims to provide our guests with an excellent hotel experience; therefore, we are grateful for the feedback. Thank you again, we hope you will choose us the next time you visit. Sincerely, Hotel Management
Bathroom smelled of cigarette smoke even though was suppose to be a smoke free room. Overall room had bad smell. Front desk staff were helpful at check in.
Business response:
Jessica, thank you for choosing our hotel for your stay. We are sorry for the inconvenience you experienced due to the smoke smell in your room. We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention so we can address it appropriately. Thank you for staying with us, and we hope to welcome you once again to our hotel. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orlando Theme Parks - Major Blvd.
How is Extended Stay America - Orlando Theme Parks - Major Blvd. rated?
Extended Stay America - Orlando Theme Parks - Major Blvd. has a 3.3 star rating with 3,211 reviews.
When is Extended Stay America - Orlando Theme Parks - Major Blvd. open?
Extended Stay America - Orlando Theme Parks - Major Blvd. is open now. It will close tomorrow at 12:00 a.m.