This profile has been claimed by the business owner or representative.
Extended Stay America - Orlando Theme Parks - Major Blvd.
- Hotels
- Orlando, FL
About this business
Location details
5620 Major Blvd., Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Needs to be remodeled. Dirty. Room stunk. Characters hanging out by cars every night. BBQ grills by their car, not used. Had I not already paid and my payment was nonrefundable, I would have checked out. Needs new linens. Please clean shower. Won't stay at Extended Stay again. I didn't complain because frankly I was frightened of the place.
Business response:
Donna, thank you for taking the time to evaluate your stay. We regret not meeting your expectations and apologize for the cleanliness issues you encountered. We will review this with our housekeeping team and take steps to ensure we are more diligent going forward. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
We just wanted to leave The staff was kind to refund us but there were SO many ants in the kitchen, at the window/ac, and in the bathroom. We tried so hard to find other accommodations but nothing was under $400/nt. We went to the store to get air fresheners, never took our sandals off in the room, and spent an hour wiping down and killing ants. No one used the shower, there were no utensils/pots to cook with, and as other posts stated, the police patrol often.
Business response:
Thank you for your review. We apologize for the cleanliness issue you encountered and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. Kindly note, to ensure the cleanliness of kitchenware, they are kept at the front desk and are delivered to your suite upon request. We would welcome another chance to show you our true hospitality spirit. Sincerely, Hotel Management
The refrigerator was very old and it kept on doing noises throughout the night and also the air-conditioning, between those two we could've sleep at all. Horrible experience I will never book at this property.
Business response:
Thank you for your review. We apologize your sleep was disturbed due to the noisy refrigerator and HVAC unit. We have asked our maintenance team to address the problems you outlined. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Not staying there again The lady at check in left us standing there for at least 10 minutes, then when we got on our floor it smelled musty and the room was big but the sheets smelled musty as well. We paid $168 for two nights for two musty beds. We won’t be staying there again. It was fair but wouldn’t recommend staying there.
Terrible, uncomfortable beds.
Business response:
Thank you for being a guest at our hotel. We are truly sorry to know that you were unable to experience a good nights' sleep in your bed. We regret the discomfort or frustrations this may have caused. We hope you will allow us to serve you and redeem ourselves. Sincerely, Hotel Management
Worst hotel I’ve stayed at. A\C didn’t work, sheets were dirty, towels were dirty, there was a strange smell in the hallways and in the room. They didn’t have any free breakfast, like other hotels I’ve stayed at. When I went to ask for a refund they said they couldn’t do it. Overall, a terrible hotel. Never booking with them again.
Business response:
Thank you for being our guest. A well-appointed suite always makes a guests' visit a comfortable one, so we apologize as this was not your experience with us. We assure you that we will discuss your comments with our housekeeping and maintenance teams to ensure we deliver well-appointed accommodations. We also regret the disappointment with breakfast not being served. Once more, we do apologize. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
My stay here was okay, everything was clean, but the carpet smelt like urine and someone in the building was smoking weed. There was also no gym, pool, or laundry facility. Make sure to stay at the deluxe it has more to offer.
Business response:
Thank you for sharing your detailed feedback. While we are glad you liked our well-maintained property and had an overall satisfactory stay, we regret not meeting all of your expectations. We will share your comments for the carpet and the smokey experience with the appropriate individuals to take corrective actions. We are also sorry for the disappointment with regard to the amenities you expected from us. Everything we do is aimed at providing you with an excellent hotel experience. We hope to have the chance to prove it t... read more
Nothing was liked avout this property
Business response:
Thank you for sharing your review. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing. Sincerely, Hotel Management
Great hotel but I go here all the time and I booked a king two weeks in advance and they tried to put me in a double bed with no warning just handed a key. Granted they fixed it after I raised hell but the point of reserving two weeks in advance was to have the king
Business response:
Thank you for your review. We are sorry for the disappointing experience you had. We are reviewing this from our end to see what went wrong. On a positive note, we are glad we were able to resolve the issues while you were here. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orlando Theme Parks - Major Blvd.
How is Extended Stay America - Orlando Theme Parks - Major Blvd. rated?
Extended Stay America - Orlando Theme Parks - Major Blvd. has a 3.3 star rating with 3,211 reviews.
When is Extended Stay America - Orlando Theme Parks - Major Blvd. open?
Extended Stay America - Orlando Theme Parks - Major Blvd. is open now. It will close tomorrow at 12:00 a.m.