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Extended Stay America - Orlando Theme Parks - Major Blvd.
- Hotels
- Orlando, FL
About this business
Location details
5620 Major Blvd., Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff and cleanliness was ok. When we walked in the hotel had it had a really strong bad smell. The room also had a bad smell. I took a shower and used the hotel towel and couldn’t stand the odor of it either. We booked for two nights and had to cancel and only stayed one night.
Business response:
Susana, thank you for staying at our hotel. We apologize for the issue you encountered during your stay and regret how uncomfortable you felt. We will follow up on your concerns with our housekeeping team to ensure we are well poised to serve you better during your next stay. Your patience and feedback are appreciated. Sincerely, Hotel Management
Well check in was ok but the carpet in the room was nasty and The whole buildings Smell like smoke so never again.
Business response:
Lenie, thank you for your evaluation. We apologize for the condition of the carpet in your suite and regret the experience you had. We will relay your comment to our housekeeping team for their review and action. Moreover, your feedback about the smoke smell will help us enforce our no-smoking policy effectively. We hope you will consider allowing us another opportunity to serve you in the future. Sincerely, Hotel Management
Business response:
Bruno, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
The hotel is moldy, and the rooms only have 1 set pf towels for a family of 4. I was extremely upset about this.
Business response:
Nicky, thank you for sharing your review. We are sorry for the disappointing stay you had and regret our hotel did not meet your expectations. We have taken note of your feedback as we are always looking for ways to improve. We hope you will reconsider staying with us again the next time you are in the area so we can redeem ourselves. Sincerely, Hotel Management
Frustrating Experience Chose to stay here for a quick overnight getaway. Checked in around 7pm and was "greeted" by a clerk who's attitude suggested I was an inconvenience to her, after waiting in an empty lobby for a time. Given a room and room key. Went to room and key didn't work, so back down to the lobby and irritated desk clerk. She grudgingly reset my room key and sent me back on my way. This tine the key worked HOWEVER the room was dirty. There were 3 bags of fast food on the counter, the bed had not been made and th... read more
Business response:
Thank you for your review. We apologize for not living up to our commitment to clean, fresh accommodations during your visit. We will share your feedback with our housekeeping department so that they are more diligent going forward. Also we regret the key card issues you experienced at the time of check-in. Moreover, we are sorry you did not experience our associates at their best. We have followed up with our team to make sure we do not disappoint you in the future. We hope you will give us another chance to prove ourselves... read more
if traveling solo is ok! This is not a place for a family stay, people sitting in front of main entrance smoking and showing drugs next to them, police was onsite for domestic violence call, despite employees willing to give a good stay and service , this is not the place you want to take your family!
Business response:
Gilberto, thank you for your review. We are sorry for the instance you mentioned and regret the inconvenience caused. We are reviewing this situation with our team to see what went wrong so we can avoid this in the future. We always aim to offer the best hotel experience to every guest; therefore, we hope you will reconsider another visit. Sincerely, Hotel Management
Room had a very bad musty/mildew smell coming from AC vent. Tub spout was leaking. Carpet had a bad smell.
Business response:
Please accept our sincere apologies for the disappointing stay you had, and we regret the issues you encountered in your suite. We have shared your comments with the housekeeping and maintenance team to improve our service and facilities going forward so we can better serve our future guests. We do hope you consider staying with us again, as we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
The room was dingy and dark the appliances were horrible - outdated and not maintained well.
Business response:
Angel, thank you for being our guest. Please accept our sincere apologies that your stay did not turn out to be an excellent one due to the condition of your suite and the appliances. Your feedback will be discussed with the appropriate individuals in an effort to enhance our accommodations and facilities moving forward. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
Horrible Experience! Definitely not a place I would ever go back to ever again. I was so discouraged to even go back to the hotel room after my day out. The hotel smells like humidity and cigarettes everywhere specially in the room and hallways. Roaches roamed the entire kitchen/bathroom area specially at night. The towels were horrendously dirty and stained. Bathroom towels even had hairs from the previous user. I was completely grossed out the entire stay. Even after I got home I had to wash all my clothes from the strong ... read more
Business response:
Thank you for the review regarding your visit. We are extremely sorry to read about your experience and apologize for the difficulties you encountered at our hotel. Your feedback has been discussed with our housekeeping and pest control teams to take appropriate actions and ensure we deliver spotless accommodations. We have also noted your comment regarding the smoke smell, and it will be utilized to enforce our no-smoking policy effectively. It is never our intention to cause any discomfort, and we hope to receive a chance ... read more
Frequently asked questions about Extended Stay America - Orlando Theme Parks - Major Blvd.
How is Extended Stay America - Orlando Theme Parks - Major Blvd. rated?
Extended Stay America - Orlando Theme Parks - Major Blvd. has a 3.3 star rating with 3,211 reviews.
When is Extended Stay America - Orlando Theme Parks - Major Blvd. open?
Extended Stay America - Orlando Theme Parks - Major Blvd. is open now. It will close tomorrow at 12:00 a.m.