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Extended Stay America - Palm Springs - Airport
- Hotels
- Palm Springs, CA
About this business
Location details
1400 E. Tahquitz Canyon Way, Palm Springs, CA, 92262, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Sketchy Place looks nice outside but was pretty sketchy once you get in. There is no lobby, i thought i walked into the back side. The breakfast was literally packaged muffins and coffee that wasn’t good. Me and my sister didn’t feel real safe, not to mention the police presence an hour after arriving. would not stay there again
Business response:
Dear MELANIE, Thank you for selecting us. We are sorry for not meeting your expectation on your arrival. Providing a comfortable and safe place for our guests is always our priority. Safety and security are of utmost importance and taken seriously. We regret your disappointment with our breakfast choices, and your remarks will be shared with our concerned team. Please allow us to serve you again with better customer service and a flawless experience on your next visit to the area.Sincerely,Hotel Management
Noisy AC unit.Asked front desk to have someone look at and no one showed up. Also 1st floor dark .
Business response:
Dear Daniel, Thank you for being our guest. Please accept our apologies for the disappointing stay. All our rooms are serviced before allocating them to the guest; therefore, we regret the inconvenience caused by the AC unit in your suite. Further, we are sorry to read your comments regarding our oversight in responding to your experience were unacceptable. We are reviewing these concerns with our associates to ensure we promptly and appropriately respond to every guest request. Thank you for taking the time to leave this re... read more
Horible It was unsanitary I had to leave
Business response:
Dear Alexander, Thank you for being our guest. Please accept our apologies for the problems you encountered. You deserved a clean, comfortable, and stress-free stay, and we are disappointed this was not your experience. We do not take these concerns lightly, especially with the cleanliness of our hotel, and will address this matter with our housekeeping associates, as providing a clean environment to our guests is our top priority. We appreciate your feedback and hope we have a future opportunity to restore your confidence i... read more
One word….disgusting. The faucet in shower was detaching from wall, there was lint and hair in several corners of the bathroom, the bed runner smelled like BO and the room itself smelled like and old closet.
Business response:
Dear Steven, Thank you for taking the time to evaluate our hotel. Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We understand how important it is to have a clean and well-maintained room, and we’re sorry for being unable to make that happen for you. We have discussed your concerns with our housekeeping and maintenance team to ensure all rooms are thoroughly inspected before allocating to future guests. Once more, we apologize and hope ... read more
Horrible service, i checked in and got a room which most likely had a cat in it because i got the most crazy allergic reaction. I looked like worse than hitch rhe front desk agent notnsurr of his name but he wZ so rude had no urgency in changibg my room began getting rude llrhenleff outside with his significant other while iwas in so muvh pain. This agent shoukd not work in the hospitalilyu industry he make me so upset told me to go check out and go to hospital. L the ageng made outrageous claims which the mamager then found... read more
Business response:
Dear Karess, Please accept our apologies for the inconvenience you encountered in your suite and the frustration this undoubtedly caused. We work hard to provide the best and cleanest environment for all our guests, which involves deep cleaning our rooms after our 4-legged guests' stay so the suites will be allergen-free and fresh smelling for our guests. However, our team must have overlooked this, and we will revisit our deep cleaning program to see where we can improve so future guests are not similarly impacted. Furtherm... read more
Frequently asked questions about Extended Stay America - Palm Springs - Airport
How is Extended Stay America - Palm Springs - Airport rated?
Extended Stay America - Palm Springs - Airport has a 3.3 star rating with 2,553 reviews.
When is Extended Stay America - Palm Springs - Airport open?
Extended Stay America - Palm Springs - Airport is open now. It will close tomorrow at 12:00 a.m.