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Extended Stay America - Palm Springs - Airport
- Hotels
- Palm Springs, CA
About this business
Location details
1400 E. Tahquitz Canyon Way, Palm Springs, CA, 92262, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bathroom wasnt clean. Urine at the base of the toilet. Seat in room was torn. Hairs on the pillows. The staff was amazing. Friendly and outgoing. Very helpful. The hotel needs a ton of maintenance.
Business response:
Dear Crystal, Thank you for selecting us. Although you had a satisfactory time here, but we regret we did not meet all your expectations and hope you will accept our apologies for the inconvenience you encountered. We have taken note of your observations regarding the need to update, and we are currently having the same conversation with our Brand leaders. Our hotel's cleanliness and modernity are a priority, but we shall discuss your review with our housekeeping and engineering staff to improve this missed area. Please allo... read more
Continuous noise of fridge and fans of the building
Business response:
Dear ALI, We appreciate your feedback regarding the noise issues. We understand the importance of a peaceful stay and regret any inconvenience caused. Your comments will be taken into consideration for future improvements. We appreciate your understanding and hope you consider staying with us again, providing the opportunity to offer a quieter and more comfortable experience in the future. Thank you for bringing this matter to our attention.Sincerely,Hotel Management
There was roaches in the tub and in the bathroom on the floor horrible experience
Business response:
Dear Yaneth, We appreciate your feedback regarding the noise issues. We understand the importance of a peaceful stay and regret any inconvenience caused. Your comments will be taken into consideration for future improvements. We appreciate your understanding and hope you consider staying with us again, providing the opportunity to offer a quieter and more comfortable experience in the future. Thank you for bringing this matter to our attention.Sincerely,Hotel Management
Breakfast was limited
Business response:
Dear Michelle, We appreciate your feedback and apologize for any inconvenience during your stay. The presence of bugs and the lingering smell of smoke are concerns we take seriously. Your comments will be addressed promptly to ensure improvements. We appreciate your understanding and hope you consider staying with us again, providing the opportunity to offer a significantly improved experience in the future. Thank you for bringing these matters to our attention.Sincerely,Hotel Management
We arrived at about 10:50pm to a lobby that claimed to be open until 11pm (9and also is supposed to be open 24/7) BUT NO ONE WAS THERE AND WE HAD TO WAIT MORE THAN 15 MINUTES. WE WERE EXHASTED. WHEN SOMEONE FINALLY CAME THEY DID NOT APOLOGIZE
Business response:
Dear Leah, We regret that we couldn't give you a better impression when you arrived, and we apologize that our front desk team was unavailable to help you with your check-in. We understand that after a long journey, our guests look forward to a comfortable and relaxing rest, and we're sorry for the hold. Moreover, we are sorry that our team was unapologetic for the inconvenience you experienced. Thank you for bringing this to our attention; we will share your feedback with our team and work towards improving our service to e... read more
In need of remodeling. The gentleman at the front desk was really nice but that is the only thing I can say positive. The room look really run down. Bathroom specifically was in desperate need of updating. The towel bar fell as my wife hung a towel. The shower had paint chipping on the upper walls. The outside pf the building looked better than the inside.
Business response:
Dear Guest, Thank you for selecting us and appreciating our front desk team. We regret we did not meet all your expectations and hope you will accept our apologies for the inconvenience you encountered. We have taken note of your observations regarding the need to update, and we are currently having the same conversation with our Brand leaders. In the meantime, our housekeeping and engineering staff are committed to keeping our facilities clean and up-to-date throughout our hotel. Our team is looking at the faulty area and w... read more
Frequently asked questions about Extended Stay America - Palm Springs - Airport
How is Extended Stay America - Palm Springs - Airport rated?
Extended Stay America - Palm Springs - Airport has a 3.3 star rating with 2,553 reviews.
When is Extended Stay America - Palm Springs - Airport open?
Extended Stay America - Palm Springs - Airport is open now. It will close tomorrow at 12:00 a.m.