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Extended Stay America - Palm Springs - Airport
- Hotels
- Palm Springs, CA
About this business
Location details
1400 E. Tahquitz Canyon Way, Palm Springs, CA, 92262, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was obvious I was bothering the front desk clerk when we checked in late per his commentary on the phone. The desk was unmanned when we arrived. The beds were extremely uncomfortable they sunk to the middle. The walls were paper thin, so we got to enjoy the party happening next door while we tried to sleep.
Business response:
Dear Samantha, Thank you for taking the time to review your stay with us. We want every guest who stays with us to have a relaxing, rejuvenating visit; therefore, we are genuinely sorry for the issues you experienced. We are disappointed that we were unaware of these concerns, as we would have been happy to try and resolve the issue or move you to another suite. In the future, please know our front desk staff is always available to help make the most of your stay. We value your feedback, and we hope you will return so we can... read more
This property is absolutely disgusting. I felt extremely unsafe being there alone with my 9 year old daughter. The first thing I did when we walked in the room was check for bed bugs because the room and property were so disgusting. The odor was horrendous and all activity seemed to be in the middle of the night. Pretty sure we saw a transvestite prostitute in the lobby.
Business response:
Dear Michelle, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
I don't usually write reviews, but this place was gross i feel like i want to warn people. The rooms smelled so bad, food crunbs on the floor, almost positive the bedding wasn't changed (and if it was, they need to invest in some new sheets because they are nasty), and the shower had alot of hair in it when we arrived. The outside of the hotel appears to be a decent place when you pull in, but the moment you walk in to the lobby, you are hit with a funky smell that occasionally mixes with cigarette smoke (on the smoke free p... read more
Business response:
Dear Becky, Thank you for your recent visit and your feedback. We sincerely apologize for the issues you had while staying with us. Our team strives to ensure each guest has an exceptional visit; therefore, we truly regret this was not your experience. Thank you for bringing this to our attention as we continually strive to improve. We value your feedback and would love the opportunity to provide you with the hospitality you deserve and which you have come to expect from our brand. Sincerely,Hotel Management
Horrible will never book hotel again
Business response:
Dear Brittany, thank you for sharing your review of our hotel. We pride ourselves on service excellence and aim to exceed our guests' expectations every visit. However, we failed to do so, and we apologize for any concerns that may have kept you from having an outstanding stay. We do hope you will stay with us another time so we can provide you with a much more enjoyable experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Palm Springs - Airport
How is Extended Stay America - Palm Springs - Airport rated?
Extended Stay America - Palm Springs - Airport has a 3.3 star rating with 2,553 reviews.
When is Extended Stay America - Palm Springs - Airport open?
Extended Stay America - Palm Springs - Airport is open now. It will close tomorrow at 12:00 a.m.