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Extended Stay America - Palm Springs - Airport
- Hotels
- Palm Springs, CA
About this business
Location details
1400 E. Tahquitz Canyon Way, Palm Springs, CA, 92262, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great employees, horrible smells everywhere About as bad as it could get without having to leave the hotel. Everyone who works there was VERY attentive and friendly. Most of the spaces like the stairway and hallway had an uncouth scent that made me want to hold my breath when walking through. My bathroom also had a very smell that I couldn’t quite place. It wasn’t mold and it wasn’t sewage. It was just weird. Definitely will not stay again. Great location and great employees though!
Business response:
Dear Nick Jack, Thank you for reviewing our hotel. It is nice that you had a pleasant time, and we appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. Your remarks are shared with our team for improvement, as we want our guests to have a perfect hotel experience while with us. Considering our location and nice staff, please return, and we welcome you for a better experience.Sincerely,H... read more
The dining table was dirty from previously being used and not cleaned. There were no plastic drinking glasses and no shampoos or conditioners in the bathroom. The beds had clean sheets. They advertise having a breakfast but all they had was granola bars, packaged oatmeal and packets of hot chocolate. Oh, they had fresh coffee.
Business response:
Dear Dale, Thank you for taking the time to write a review of our hotel. It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Sincerely,Hotel Management
Get what you pay for.
Business response:
Dear JOHN, Thank you for choosing our hotel. Please accept our sincerest apologies for not providing you with a satisfactory stay. It is our goal to provide exceptional service; therefore, we regret this was not your experience. We hope you will visit us again for a much-improved stay. We look forward to seeing you.Sincerely,Hotel Management
Absolutely disgusting. Black hair in my bed and on the towels. Nothing was even wiped down. I asked for a room change and it was marginally better. I slept in my clothes for two hours and left early. Everything in the building was so worn out. People partying and fighting all night in the hallway. Small bugs running on dirty kitchen surfaces in the morning when I left. Air conditioners worked awesome and quiet.
Business response:
Dear MICHAEL, Thank you for choosing us and for sharing your comments. The events detracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please give us another occasion to host and give you the flawless stay you deserve! Sincerely,Hotel Manage... read more
Very unsafe. Refused to stay there. Front desk person nowhere to be found for check in. Had to wait over 20 min in lobby and many phonr calls for an unapologetic guy to show up and start the process of check in. We ended up not staying because we were worried that our bikes would get stolen or vandalized overnight.
Business response:
Dear Guest, We sincerely apologize for the inconvenience you faced during check-in, and we deeply regret any frustration caused. Your experience does not reflect our standards, and we appreciate your patience. We'll address the check-in process to ensure a smoother experience for our guests. Additionally, we understand the importance of security and will review our measures to enhance the safety of our guests and their belongings. If your travels bring you back to the area, we hope to provide you with a more positive stay.Si... read more
The room had a few areas of maintenance, wear and tear and stains. Beer cans outside of the bedroom window. Roaches were found in the room.
Business response:
Dear Blanca, We sincerely apologize for any disruptions during your recent visit, as we understand the cleanliness expectations in the room were not met. We want to reassure you that we take every possible measure to prevent the presence of external insects, as mentioned. Our pest control provider maintains a regular servicing schedule for our premises. Nevertheless, we will discuss with them to ensure all necessary measures are taken to prevent future issues. Our front desk can improve your time with us. Please return and a... read more
Frequently asked questions about Extended Stay America - Palm Springs - Airport
How is Extended Stay America - Palm Springs - Airport rated?
Extended Stay America - Palm Springs - Airport has a 3.3 star rating with 2,553 reviews.
When is Extended Stay America - Palm Springs - Airport open?
Extended Stay America - Palm Springs - Airport is open now. It will close tomorrow at 12:00 a.m.