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Extended Stay America - Palm Springs - Airport
- Hotels
- Palm Springs, CA
About this business
Location details
1400 E. Tahquitz Canyon Way, Palm Springs, CA, 92262, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Overall the place was not clean. Lead Warring from brass valves and fixtures note posted at the hotel entrance.
Business response:
Dear Guest, Thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention. Our team's priority is ensuring every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. Please be assured we will address the concerns with our team for improvement. It was an honor to host your visit, and we hope you will give us another chance in the future.Sincerely,Hotel Management
Bad Smell, Door is broken, Sink problem, and Noisy.
Business response:
Dear Byungrin, We apologize for the issues you experienced during your recent stay with us. Your feedback is discussed with our housekeeping and maintenance team to ensure rooms are thoroughly cleaned and inspected before allocating them to future guests. Although your experience is not typical, we have room to improve, and you have our assurance that we will. We welcome the opportunity to prove ourselves again as your trusted hotel while in the city.Sincerely,Hotel Management
This place had a bad smell from the front entrance. The lobby had a stuffy smell. My room smelled of smoke. I called down right and they said they would come up and spray, due to no other rooms available. They never showed up. I had to sleep with a face mask. It was the worst smelling hotel I’ve ever stayed.
Business response:
Dear Maurice, we are sorry that we did not meet your expectations regarding our cleanliness, and we hope you will accept our apologies for what transpired. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management
Area and clientele did not feel comfortable. No fitness center, which is unbelievable.
Business response:
Dear Barry, thank you for choosing us. We are sorry for not meeting your expectation as we never want to disappoint any of our guests, so we apologize for your concerns during your stay. Please allow us another opportunity to show you our hospitality and to prove that we truly value your patronage.SincerelyHotel Management
This is a run down hotel with an outside facelift.
Business response:
Dear Josh, thank you for choosing us. Our team's goal is to ensure each guest is treated with exceptional service and that our accommodations are clean and comfortable. We thank you for letting us know how you feel about our property, which helps us plan for the future, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. In the meantime, we will continue to do an excellent job of keeping our rooms clean and fresh for our guests. Please stay with us another time so we c... read more
Fine for one night Not the dirtiest hotel I’ve stayed in but certainly not the cleanest. The drains in both of the sinks were backed up or just really slow to drain, a few towels and a few pillow cases had hair on them, and the headboard on the bed needed a wipe down. We only needed a room for one night, which was good because I wouldn’t have wanted to stay any longer. On the bright side, it’s very close to the airport, the staff was friendly, check in/out was easy and parking was free.
Business response:
Dear Guest, Thank you for choosing to stay with us. While we are glad you were satisfied with many aspects of your stay, we are disappointed that we did not meet all of your expectations. We take your concerns seriously and will address them with the team. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope to welcome you again for a flawless stay.Sincerely,Hotel Management
DIFFERENT THAN ADVERTISED Asked for king and paid for king and received a queen
Business response:
Dear RONALD, thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management
This place is a disappointment. I love paying for internet but each day it gets disconnected. And then you cannot get back on. I also love the dirtiness here. Such a shame
Business response:
Dear Brandi, we sincerely apologize for the inconvenience you encountered with the internet connectivity in your guest room, as we know how frustrating this can be. We also apologize for any housekeeping oversight. We will address this appropriately with the concerned department and ensure we are more consistent in our service levels. We hope to have the opportunity to welcome you again soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Palm Springs - Airport
How is Extended Stay America - Palm Springs - Airport rated?
Extended Stay America - Palm Springs - Airport has a 3.3 star rating with 2,553 reviews.
When is Extended Stay America - Palm Springs - Airport open?
Extended Stay America - Palm Springs - Airport is open now. It will close tomorrow at 12:00 a.m.