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Extended Stay America - Palm Springs - Airport
- Hotels
- Palm Springs, CA
About this business
Location details
1400 E. Tahquitz Canyon Way, Palm Springs, CA, 92262, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel looks nice from the outside. The inside is dirty, our room had cockroaches in the bathroom. I had no shampoo or conditioner and the guy about my room was extremely nosy as he walked around.
Business response:
Dear RYAN, Thank you for taking the time to provide feedback on your recent stay. We sincerely apologize for any shortcomings you experienced. Your comments are valuable, and we will use them to address areas that need improvement. Our team is committed to enhancing our services, and we appreciate your understanding. We value your input and hope to have the opportunity to better serve you in the future.Sincerely,Hotel Management
Very decrepit building
Business response:
Dear Andre, Thank you for taking the time to share your review. We agree that some areas in our hotel are beginning to show their age, and we are having similar discussions and have shared your feedback with the appropriate individuals for the future modernization of our hotel. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management
The outside is very nice. Inside dark. Dirty. Didn’t get much sleep 2nd night loud music called the front desk and then woke up at 5 from same room screaming and yelling. I would never stay here again and wouldn’t recommend it to my worst enemy.
Business response:
Dear andrew, We sincerely apologize for the disappointing experience you encountered during your stay. Your feedback about the condition of the interior, noise disturbances, and cleanliness is concerning. We take these matters seriously and will address them promptly with our team to ensure corrective action. We understand your frustration, and we're sorry for any inconvenience. Your comfort and satisfaction are our top priorities.Sincerely,Hotel Management
Dirty, beat-up and NO FREE BREAKFAST IT"S A LIE - The staff at check was great. Really nice people. But there were issues with the room There was a loud rattling noise in the overhead ventilation system, really loud, all nigh long. The condition of the furniture and room was poor, very beat-up, burn marks onthe bed side table, empty screw holes and bolts sticking up on the table were the TV was located, long black hairs in the shower (not mine) obviously hadn't been cleaned at all, half the light bulbs were burned out. The o... read more
Business response:
Dear Roy, Thank you for staying with us and sharing your review. While we are pleased that you loved the hospitable service provided by our front desk associate at the front desk, we apologize for not meeting your expectations regarding your suite's condition and the lack of amenities. We understand how these issues can impact your overall experience, and we are committed to addressing them to ensure that our rooms are clean and comfortable. Moreover, we are sorry for your disappointment with our grab-and-go breakfast, and w... read more
The computer was down and was not allowed a room. Very hard to get a refund for my booking and payment in advance. Then very difficult to find another place for the night. Will think real hard about staying again
Business response:
Dear Dwayne, Please accept our apologies for the frustrations you experienced due to not receiving the room you booked. Unfortunately, technical issues arise from time to time, and we are sorry for not being able to resolve this immediately. We understand that after a long journey, our guests look forward to a comfortable and relaxing rest, and we're sorry for the inconvenience you must have gone through. We assure you that what you experienced is unacceptable by our standards, and we recommend you reach out to us at the hot... read more
Old
Business response:
Dear Jimmy, Thank you for selecting us. We regret we did not meet all your expectations and hope you will accept our apologies for the inconvenience you encountered. We have taken note of your observations regarding the need to update, and we are currently having the same conversation with our Brand leaders. In the meantime, our housekeeping and engineering staff are committed to keeping our facilities clean and up-to-date throughout our hotel. Please allow us another chance to host your visit and provide a memorable trip. S... read more
Frequently asked questions about Extended Stay America - Palm Springs - Airport
How is Extended Stay America - Palm Springs - Airport rated?
Extended Stay America - Palm Springs - Airport has a 3.3 star rating with 2,553 reviews.
When is Extended Stay America - Palm Springs - Airport open?
Extended Stay America - Palm Springs - Airport is open now. It will close tomorrow at 12:00 a.m.