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Extended Stay America - Palm Springs - Airport
- Hotels
- Palm Springs, CA
About this business
Location details
1400 E. Tahquitz Canyon Way, Palm Springs, CA, 92262, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property was dirty, in disrepair, there were stains on the sheets and pillows, the pool have been closed because the health department had closed it for not having a permit. When we got to the property we had to wait 15 minutes for someone to come to the front desk. When we went later to check out early, no one ever came to the front desk and no one answered our phone calls when we tried to address the problem. I have stayed many times with Orbitz. This is by far the worst experience I’ve ever had. I would like a refund.... read more
Business response:
Dear Edmund, Thank you for your detailed evaluation of your experience at our hotel. We always aim to provide a clean environment, excellent service, and an exceptional experience for all our guests; however, after reading your experience's details, we regret we could not make that happen for you. Furthermore, we are sorry to learn that you ended up leaving sooner than anticipated. Unfortunately, for any reservation made through a third-party, prepaid booking site, you must make financial inquiries through them. We hope this... read more
Location is unsafe as there were many transients just hanging around. Tv wasn't working properly and no hot water in the bathroom sink. No hand soap. Kitchen had no supplies. Seriously considered sleeping in my car if it wasn't for the shady people hanging around
Business response:
Dear Elizabeth, Thank you for staying with us. The safety and security of our guests are of utmost importance, and we take them very seriously. Also, we apologize that our housekeeping staff overlooked some areas in your room preparations that need to meet our standards. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Our front desk is available round the clock to help you. We are sorry you could not enjoy your stay; we hope to have another occasion ... read more
Check-in was disappointing. My husband and I waited for over 15 minutes for someone to show up. We were actually greeted by a fully loaded linen rolling cart behind the counter but no staff. The walls and floor could be wiped down more to appear much cleaner. The lobby was pretty warm as if there were warm air blowing instead of cold air. However, once we got into the room it was better. The floor, tub, sink, trash, table, kitchenette, and bed were clean. It would have been nice to have see-through curtain to have the thick ... read more
Business response:
Dear Letisia, Thank you for evaluating your stay. Our main goal is to offer an exceptional stay for our guests with comfortable accommodations and responsive, friendly staff. After reading the details of your experience, we regret this was not your experience. We have shared your feedback with our team so these issues do not happen again. We have also noted your comments regarding breakfast and will share them accordingly. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sin... read more
The tv did not work properly,no one to help make it work .Front Desk guy Joseph was very good but didn’t get any help from management to fix the problem.I would appreciate making contact with management regarding this issue .Lorne Annett
Business response:
Dear Lorne, Thank you for evaluating your recent stay; your comments are valuable to us. We apologize for the issues you encountered with the television in your room. Our maintenance team will be notified; thank you for bringing this to our attention. Feedback like yours helps us as we strive to provide complete guest satisfaction. We hope you will give us another chance to provide you with the outstanding stay you deserve. Sincerely,Hotel Management
Smells really bad. Some people are living there. You hear everything from other rooms and hallways.
Business response:
Dear Gabriela, Thank you for sharing your evaluation of our hotel. We strive to provide a clean and comfortable environment for our guests. Therefore, it is disappointing that we failed to meet your expectations and ours. We appreciate you bringing your concerns to our attention so we can address them appropriately. Our teams are working to resolve the issues you mentioned and ensure a more satisfying accommodation for future guests. We hope you will allow us the opportunity to host you again so we can leave you with a more ... read more
Took over an hour to check in. One person checking people in with no help. At one time there were 8 people standing in the lobby at 9 at night.
Business response:
Dear Jason, Thank you for sharing your feedback regarding your recent stay with us. Prompt and impeccable service is a must, and we apologize for the delay in the check-in process. Your comments are shared with the concerned team to review the process and take action. We hope you will give us another opportunity to accommodate you and are confident we can replace this experience with a more positive memory!Sincerely,Hotel Management
It smells awful
Business response:
Dear Yvonne, Thank you for choosing us. We are disappointed to read about your experience. Our goal is to provide every guest with a fresh and clean accommodation; we are sorry this was not your case. In response to your feedback, we have instructed our housekeeping team to double-check the rooms before allocating them to the guest, so this incident will not occur for future guests. Please give us another chance to provide you with the hospitality you deserve. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Palm Springs - Airport
How is Extended Stay America - Palm Springs - Airport rated?
Extended Stay America - Palm Springs - Airport has a 3.3 star rating with 2,553 reviews.
When is Extended Stay America - Palm Springs - Airport open?
Extended Stay America - Palm Springs - Airport is open now. It will close tomorrow at 12:00 a.m.