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Extended Stay America - Palm Springs - Airport
- Hotels
- Palm Springs, CA
About this business
Location details
1400 E. Tahquitz Canyon Way, Palm Springs, CA, 92262, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Check-in was terrible front desk lady horrible She didn’t approached us Dirty towels on top of the front desk The lady in the front desk with a bad appearance. Very disappointed
Business response:
Dear Doris, thank you for staying with us and taking the time to post your review. We apologize for what occurred at check-in. You have our assurance we will learn from your situation, so we are better equipped to provide a first-rate experience to all of our guests. Thank you again. We hope to have the opportunity to make your next stay a complete success.Sincerely,Hotel Management
They don’t clean rooms. We were the for 2 days. They said that they clean them every week. The shower did not work, no hot water. The front desk people are not friendly, terrible costumer service. They charge too much money a night, not worth the stay there.
Business response:
Dear Joseph, Thank you for taking the time to review your stay with us. We are genuinely sorry for the issues you experienced and for not providing the exceptional stay you deserve. We want our guests to see our dedication in everything we do; therefore, we apologize for not meeting your expectations. Your feedback is valuable to us and will be addressed with the appropriate individuals to ensure we are well-poised to serve you in the future. We look forward to welcoming you again for a flawless stay.Sincerely,Hotel Manageme... read more
Once we arrived with my family to the lobby of the hotel, I saw 2 policeman were leaving the hotel and they told me that everting is OK when they saw my concerning reaction on my face. I checked in and when we opened our room door the smell was not good at all and that was my second bad impression to this hotel. My third issue was when we tried to connect to the WiFi and there was no connection. I called the front desk using the room phone to ask them about the WiFi, a lady answered but she was not able to hear me. I called ... read more
Business response:
Dear Harout, Thank you for your recent stay at our hotel. We appreciate your taking the time to post your review, as we value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way.Sincerely,Hotel Management
Roaches Place is ok. The tv in the sitting room didn’t work which was disappointing. The biggest issue was the cockroaches. There were two in the kitchen and one coming out the drain in the bathroom. Disgusting. We were on the third floor so I’m assuming it’s an issue with the entire hotel. I told the front desk person on checkout who said he would tell the manager: “translation…nothing will happen.”
Business response:
Gary, thank you for choosing us and for taking the time to leave your feedback. Please accept our apologies for not meeting your expectations and for the maintenance issue. We also want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. We hope you will... read more
Ready for demo Never been to an extended stay that didnt even have a fork in the room, no paper towel or any towel in the kitchen. Book a room for 4 and got 1 bed and a fold out couch with no sheets, pillows or blankets. Bare kitchen, tv that didnt work and not even a trash can inthe room.
Business response:
Riccardo, thank you for staying with us and for your candid review. We regret not meeting your expectations and that you were not aware of our kitchenware policy. Please know that kitchenware items are always available at our front desk as brand standards require us to make these items available at the front desk rather than leaving them in the suites. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly going forward. We hope you will return so we can make it up to you. Sincerely,... read more
Frequently asked questions about Extended Stay America - Palm Springs - Airport
How is Extended Stay America - Palm Springs - Airport rated?
Extended Stay America - Palm Springs - Airport has a 3.3 star rating with 2,553 reviews.
When is Extended Stay America - Palm Springs - Airport open?
Extended Stay America - Palm Springs - Airport is open now. It will close tomorrow at 12:00 a.m.