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Extended Stay America - Palm Springs - Airport
- Hotels
- Palm Springs, CA
About this business
Location details
1400 E. Tahquitz Canyon Way, Palm Springs, CA, 92262, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Filthy Our bathroom was absolutely filthy I had to change my socks 4 times there was hair on the floor the bathroom walls had blood and i believe feces on the wall I cannot believe how filthy this place was I did take pictures
Business response:
Dear Sydney, We appreciate your valuable feedback concerning the cleanliness of our hotel, which is of utmost significance to us. We are sorry we failed to meet your expectations during your recent visit. Please be assured that we take this matter seriously and will take appropriate action with our housekeeping staff to ensure that such incidents do not occur in the future. Your patience and understanding are greatly appreciated. We hope you will give us another opportunity to serve you and provide you with the exceptional e... read more
Very basic. Not terribly clean even tho we got into the room right after the housekeeper finished. Refrigerator ran continuously and VERY LOUDLY all night long.
Business response:
Dear David, Thank you for choosing us. Please accept our apologies for the disappointment; we don't let situations like yours with our strict quality control standards. But the room's condition you described is not okay and not what we stand for. We will address this with our housekeeping and maintenance staff and instruct them to double-check the rooms before delivering them to the guests. Our aim is to provide every guest with an exceptional stay, and we are sorry this was not your experience. Please give us another chance... read more
Chaaauuuuu
Business response:
Dear Petra, We're sorry to hear that your experience didn't meet your expectations. If you have any specific feedback or concerns you'd like to share with us, please don't hesitate to reach out. Your feedback is valuable in helping us improve our services. We hope to have the opportunity to welcome you back in the future and provide a more positive experience.Sincerely,Hotel Management
This property is a rough, overwhelming and unsettling place to stay. There are people wandering the halls at all hours of the night, people wandering around the parking lot until sunrise, heavy drug use and constant police activity. The hotel does not have any security and only maintains one staff member from overnight. I have never been so uncomfortable, stressed and disapointed at a property. I literally could not handle being there and had to leave for my own peace of mind.
Business response:
Dear Michael, Thank you for being our guest. It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. Also, your remarks to update the rooms are shared with the concerned team. Our front desk team is available to help you round the clock. Please accept our apologies, and consider giving us another chance to show you the outstanding service we typically provide... read more
The room was dirty upon arrival. The furniture was covered in dust. Carpet stained. Bathroom sink only had one knob working. Candy wrapper and water bottle found under the bed. It’s clear the room wasn’t cleaned to standard. Staff was difficult to reach and when approached stated hotel was overbooked. I’ve been at other properties and this one was by far the worst. It was an awful experience. I have photos and videos of the conditions to share with management. I’m waiting for them to reach out
Business response:
Dear Ryan, Thank you for sharing your thoughts on your recent stay with us. We are sorry that your room was not up to our usual standards of cleanliness and comfort. At our hotel, we strive to go above and beyond for our guests, so we're disappointed we fell short in your case. We are taking steps to improve our housekeeping procedures and ensure this doesn't happen again. We would love to show you our progress on your next visit.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Palm Springs - Airport
How is Extended Stay America - Palm Springs - Airport rated?
Extended Stay America - Palm Springs - Airport has a 3.3 star rating with 2,553 reviews.
When is Extended Stay America - Palm Springs - Airport open?
Extended Stay America - Palm Springs - Airport is open now. It will close tomorrow at 12:00 a.m.