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Extended Stay America - Palm Springs - Airport
- Hotels
- Palm Springs, CA
About this business
Location details
1400 E. Tahquitz Canyon Way, Palm Springs, CA, 92262, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
For 200$ a night kitchen should come stocked with kitchen needs. No cups plates napkins nothing. Was delivered to my room in trash bags. Uou also have to turn in your towels to receive new ones. Now if it was 75$ a night. You would get what you pay for.
Business response:
Davisha, thank you for sharing your review. We are sorry we did not meet your expectations and that we did not provide the value you were hoping for. We also regret any inconvenience you had due to our hotel policies. We hope you will give us another opportunity to have you as our guest. We are confident we can replace this experience with a much more positive memory. Sincerely, Hotel Management
Super rude staff!!! They were rude about Keys not working, pool Towels, etc. room was not clean. We found food under the bed and rose petals throughout the room. We checked in at 4pm and I was lucky to get the last room with 2 beds Eventhough I booked a room with 2 beds. breakfast options were granola bar, oatmeal, or coffee.
Business response:
Cynthia, thank you for evaluating your stay at our hotel. Please accept our apologies for the behavior of our associates, and we appreciate you bringing this to our attention. We take such concerns seriously and will share your comments with appropriate individuals as we strive to enhance our guest experience. We regret not meeting all of your expectations and any inconvenience caused. Thank you again for your patience, and we hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Found a lot of hair on the pillows and in the bathroom.
Business response:
Moses, thank you for evaluating your stay at our hotel. Please accept our apologies for the cleanliness issues you encountered during your visit with us. We take such concerns seriously and will share your comments with our housekeeping team as we strive to enhance our guest experience. Thank you again for your patience, and we hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Broken drawers. Leaky taps. Scarred counter tops. Old furnishings. Nothing to make a meal - how can you call this extended stay? I would have to bring my own kitchen supplies. What a rip off.
Business response:
Karen, thank you for choosing to stay at our hotel and sharing your experience. Please accept our apologies for the maintenance issues you encountered during your visit with us. We take such concerns seriously and will share your comments with appropriate individuals as we strive to enhance our guest experience. We also regret your disappointment with our in-room amenities. We are grateful for your patience, and we hope you will consider a return visit so we can make it up to you. Sincerely, Hotel management
No ice machine in facility!
Business response:
Karen, thank you for being our guest. We genuinely regret that you did not enjoy your stay, and we want to extend our apologies for not living up to your expectations and for any inconvenience caused. We hope you will return so we can have an opportunity to provide you with a better experience. Sincerely, Hotel management
bad service el servicio al cliente fue muy malo y es mentira lo del desayuno gratis. The customer service was very bad and the free breakfast is a lie
Business response:
William, thank you for your recent stay and for sharing your experience. We appreciate you taking time out of your day to let us know how we can improve, and we assure you we will do just that. We are committed to delivering a seamless stay with the most excellent service for all of our guests, and we are disappointed for letting you down with the service and breakfast we offered. Your feedback is not typical of the remarks we normally receive, so we have shared your concerns with our team. Thanks again for your valuable fee... read more
The room smelled of smoke. The kitchen utensils were removed to the hallway floor and left there overnight.
Business response:
Randy, thank you for being our guest. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. Your feedback has been shared with the housekeeping team, and steps are being taken to ensure that this does not happen again. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
It's a Dump
Business response:
Matthew, thank you for choosing our hotel. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. Your comment has been shared with our housekeeping team for a quick review and action. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations. Sincerely, Hotel Management
Very disappointing Left hotel and spent the night in a different one nearby
Business response:
Marina, thank you for choosing our hotel for your stay. We are very disappointed to see your feedback, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Palm Springs - Airport
How is Extended Stay America - Palm Springs - Airport rated?
Extended Stay America - Palm Springs - Airport has a 3.3 star rating with 2,553 reviews.
When is Extended Stay America - Palm Springs - Airport open?
Extended Stay America - Palm Springs - Airport is open now. It will close tomorrow at 12:00 a.m.