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Extended Stay America - Palm Springs - Airport
- Hotels
- Palm Springs, CA
About this business
Location details
1400 E. Tahquitz Canyon Way, Palm Springs, CA, 92262, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was dirty and in bad condition. French fries in the AC, food on the floor, hair everywhere and also inside the microwave.
Business response:
Paul, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a bet... read more
My stay here was a terrible experience. The room was very visibilly dirty, particularly the toilet and the shower. There were drug addicts hanging around everywhere and the police were there mutliple times. A hotel staff member asked me to walk her to the mailbox because she felt unsafe. Apparently there has been a "meth party" at the hotel the night before I checked in.
Business response:
Tommy, it is concerning to know you had a disappointing experience. We have particularly shared your observations related to all the suspicious activities you mentioned with the security team. Our hope is to review this properly, and we appreciate you letting us know. Thank you for your feedback, and we hope you will give us another chance to replace this experience with a pleasant one. Sincerely, Hotel Management
There was “crap” on toilet seat lid, office chair was broken (would tip over if sat upon).. not a good start to my stay. Unfortunately it’s an Inferior property overall
Business response:
Richard, thank you for your review. We apologize for the issues you encountered in your room and regret the inconvenience caused. Your feedback has been discussed with our housekeeping and maintenance teams to address the problems you outlined. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Unable to check in at 01.00 due to routine system update. Told to wait 1 hour. I went to another hotel.
Business response:
Toby, thank you for taking the time to share your feedback. We regret we were not able to accommodate you and apologize for the unpleasant experience you had at the front desk. We will review this appropriately and take action to elevate our guest services. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
There was no Body Lotion, plates, cups, spoons.forks Service was poor
Business response:
Thank you for being a guest at our hotel. We are sorry for not meeting your expectations. Please know, since our suites are designed for guests desiring home-like living, they often bring their bath amenities such as hairdryers and toiletries, but these items are available and complimentary at the front desk. The kitchenware for your suite is also made available at the front office. We regret not informing you about these policies. We hope your future travels bring you back to us. Sincerely, Hotel Management
Very dirty.. do not stay here. Not worth it
Business response:
Matthew, it was disheartening to read about your stay. We apologize for the cleanliness issues that led to a disappointing experience. We will surely review this with our housekeeping team for their review and action. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
This hotel was an absolute dump. Dirty in every way, clogged sink in room , homeless people passed out and a the room was just beat to hell. Can’t even give this place 1 star.
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Unable to check in without paying for the room twi
Business response:
Thank you for posting a review of your recent stay with us. We were disappointed to read about your experience and apologize for the issues you had with your reservation. Please be assured we will take appropriate action where necessary to serve you in the future better. Thank you again for your candid feedback. We would love to make it up to you and hope you will consider a return visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Palm Springs - Airport
How is Extended Stay America - Palm Springs - Airport rated?
Extended Stay America - Palm Springs - Airport has a 3.3 star rating with 2,553 reviews.
When is Extended Stay America - Palm Springs - Airport open?
Extended Stay America - Palm Springs - Airport is open now. It will close tomorrow at 12:00 a.m.