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Extended Stay America - Palm Springs - Airport
- Hotels
- Palm Springs, CA
About this business
Location details
1400 E. Tahquitz Canyon Way, Palm Springs, CA, 92262, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible I told myself that inwould never stay here again but i gave it another chance and everything was the same as before. I qas given a handicapped room when i clearly didnt ask for one. Also the TV remote did not work. After getting a new remote someone came in to see that the remote did not work. She also said we would geg a call to see if they could change rooms but never received a call. Also if i qas handicapped the shower support was broken. Never again will instay here
Business response:
Thank you for your honest evaluation. We regret we were not able to accommodate you in the room of your choice and apologize for the concerns you outlined. We will share your comments with our maintenance team and make sure the problem is resolved. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Construction workers leaving 6 am with no regard for other guests. Party that started at 1am with people running and screaming thru halls. Night manager said they sent up security guard. There was NO guard. Was told they heard and saw nothing. By 3 am spoke again to front desk and offered to call 911. The night mgr came up alone to handle a bunch of drinks by herself. Shame on this facility. Will be in touch with esa.com, demand a one night refund, and never use them again. JZ
Business response:
We regret the noise disturbance you encountered. Feedback like yours gives us valued insight to improve our guest experience; therefore, we appreciate your comments. We are grateful for your patience, and we hope you will consider staying with us the next time your travels bring you to our area. Sincerely, Hotel Management
Better hotels in the area for the money No ice machine, pool closed, no hair dryer, no continental breakfast. Stayed here because it was close to where we had plans. My fault for not checking what amenities were available. Plus for the price I could have stayed at a nicer place a little further away.
Business response:
Albert, thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests; therefore, we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always receive when staying with us. Sincerely, Hotel Management
I was almost robbed
Business response:
Thank you for bringing this incident to our attention. We are truly sorry for the inconvenience you had. We take the safety of our guests and employees seriously, and we will review your comments with our security team. We hope to receive an opportunity to redeem ourselves. Sincerely, Hotel Management
The property was disgusting, dirty, and frankly embarrassing.
Business response:
Thank you for letting us know about your recent stay and the issues you experienced with your room. We only wish that we could have addressed these issues while you were here so that you didn't leave our hotel with a negative impression. Our housekeeping associates work hard to make sure all of our rooms are spotless and in good working order, so we apologize that this was not your experience. We appreciate your honest feedback and will make the necessary adjustments to prevent this from happening in the future. Sincerely, H... read more
A nightmare It was one of the worst we planned to go and relax by the pool the pool was closed no ice machines no cups in the room you had to walk down to the front desk to get a coffee maker with only one bag for one cup of coffee then we go to get the dishes and we get one cup and one glass I called the front desk and ask for more and they said they didn’t have any at this time we had to walk across the street and down the street to get ice there was no free breakfast like they said on the site there was no pool there was ... read more
Business response:
Cheryl, thank you for taking the time to share your feedback. We regret your disappointment with some of our amenities not being available due to current circumstances and apologize for the service issues you encountered. We will share your comments with our team and take steps to ensure we are more consistent in our service delivery going forward. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
The hotel was very dated. The room was dirty. The beds were uncomfortable. This hotel desperately needs a remodel.
Business response:
Thank you for the review and for staying with us. We are sorry that you find our bed uncomfortable and you did not get the restful nights' sleep. Our team will be informed about the cleanliness issues you mentioned. We hope you will accept our apologies and will give us another opportunity to provide you with a better stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Palm Springs - Airport
How is Extended Stay America - Palm Springs - Airport rated?
Extended Stay America - Palm Springs - Airport has a 3.3 star rating with 2,553 reviews.
When is Extended Stay America - Palm Springs - Airport open?
Extended Stay America - Palm Springs - Airport is open now. It will close tomorrow at 12:00 a.m.