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Extended Stay America - Palm Springs - Airport
- Hotels
- Palm Springs, CA
About this business
Location details
1400 E. Tahquitz Canyon Way, Palm Springs, CA, 92262, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They don’t have rooms available
Business response:
Thank you for sharing your feedback. We apologize that there were no rooms available at our hotel, and we regret any frustration and inconvenience this caused. We do everything possible to honor requests, however, depending on our occupancy, it is not always possible. We are very grateful for your patience, and we hope that we will have a future opportunity to show you the enhanced stay we are committed to providing every guest. Sincerely, Hotel Management
Not staying here again Check on was a disaster my room wasn’t ready and I was downgraded to a queen and they didn’t change the price of the room. Got to our room and it was ok smelled clean. Noticed blood or wine stain on bed sheet and pubic hair stuck to bathroom door, this was after work and there was no one at the front desk to help...luckily I packed Clorox wipes and Lysol spray. Have t stayed here since August and I don’t think I’ll be coming back
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with the head of our Housekeeping Department and housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Horrible sleep over- should have drove home!!! Our room was downstairs and apparently the upstairs guest lived there with kids and a dog. They were very noisy. Barking, bumping and constant door closing almost all night. Refrigerator and cabinets looked old - Good we didn’t need to use those amenities. Bathroom and bed were clean.
Business response:
Stephanie, thank you for staying with us and reviewing your experience. We are so sorry for the situation you described regarding excessive noise. Our goal is to provide a clean property, and a comfortable suite so you can get a rest. We are sorry your stay was disrupted by noise from other guests of the hotel. We hope you will allow us another opportunity to provide you with a better experience. Sincerely, Hotel Management
You guys canceled me due to overbooking so I had to drive around town in order to find another hotel very unsatisfied with Expedia
Business response:
thank you for sharing your review. We are sorry for the reservation issues you encountered at the time of check-in and that our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
$200 a night for a motel 6 experience. Unfortunately, this place looks nice from outside, yet is a dump charging $200 a night. The rooms were disgusting, and the pool was closed. I felt like I was living in low income housing for one night.
Business response:
disappointed that your room did not meet your expectations. We appreciate you bringing these observations to our attention. Feedback like yours helps us as we strive to provide complete guest satisfaction. We hope you revisit so we can show you all the wonderful aspects of our hotel that make us a great choice when visiting Palm Springs. Sincerely, Hotel Management
After driving all morning we arrived at the hotel for our 3 pm check in time. Myself along with every other guest that was to check were told rooms were not clean and ready. Not even able to use a restroom or offer water. After 2 hours waiting in parking lot , room still not ready and we were down graded. No coffee or breakfast in the morning. Water pipes so loud every time a shower was taken or toilet was used we were woken up by the extremely loud pipes from 1am to 645 in the morning. Not a good nights rest ! No one attend... read more
Business response:
On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest. Sincerely, Hotel Management
Pee smell Unorganized. Pool not open. Sheets smelled like pee.
Business response:
Thank you very much for staying with us and for taking the time to write a review. We pride ourselves on offering exceptional service and clean accommodations to all of our guests, so we are sorry you did not experience us at our best. We appreciate your business and would welcome an opportunity to restore a favorable impression the next time your travels bring you to our area. Sincerely, Hotel Management
I wish the staff at night was attentive and welcoming like day staff!
Business response:
Thank you for letting us know about your stay. We are extremely concerned to read your comments and apologize for the unprofessional behavior of our staff. Our staff genuinely cares about providing an enjoyable stay to all of our guests, so this incident is not a reflection of our usual service standards. Appropriate action will be taken to ensure this is not repeated. We apologize for this unpleasant experience and hope you will consider a second visit. Sincerely, Hotel Management
When you claim your hotel is a rated a 10 star clean hotel especially with COVID however its totally false! We went to pick up the phone and it was so sticky and gross. The bathroom floor under the sick and the toilet looked like they hadn’t been mopped in forever. They was a dead roach at the door, the shower had dirt all it. The refrigerator still had somebody’s leftovers still in it. I called the hotel prior to reserving the room to make sure the pool was open I was told it was but after checking in we find out it was clo... read more
Business response:
Thank you for taking the time to evaluate your stay. We apologize for the cleanliness issues you encountered. Our guests' well-being has been and continues to be an integral part of our safety policies and procedures, particularly during these challenging times. We appreciate your valuable feedback; you have our assurance that we will look into your concerns and take any necessary action. We are also sorry for the miscommunication you had regarding the pool and will review your comments with our team to see what transpired. ... read more
Frequently asked questions about Extended Stay America - Palm Springs - Airport
How is Extended Stay America - Palm Springs - Airport rated?
Extended Stay America - Palm Springs - Airport has a 3.3 star rating with 2,553 reviews.
When is Extended Stay America - Palm Springs - Airport open?
Extended Stay America - Palm Springs - Airport is open now. It will close tomorrow at 12:00 a.m.