This profile has been claimed by the business owner or representative.
Extended Stay America - Palm Springs - Airport
- Hotels
- Palm Springs, CA
About this business
Location details
1400 E. Tahquitz Canyon Way, Palm Springs, CA, 92262, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They told me my room was given away because they over booked and then they charged me
Business response:
We appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Cueck in time was at when we got there the room wasn.t ready we didn t get in the room until 5:30 we had to sit in your vehicle and wait first they said 30mins which was a lie
Business response:
Thank you for your review. We are genuinely sorry for the wait time you encountered upon arrival. Your concerns will be discussed with our team to ensure we better serve our guests. We hope you will choose us again on your next visit to our area. Sincerely, Hotel Management
Property was filthy and it looked like a homeless encampment
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your time with us. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Room smelled like cigarettes, sheets and pillows were dirty, the bathroom sink and tub were stained with some sort of brown stuff, first hotel I have stayed in that does not have ice machine, hotel out of date
Business response:
Thank you for being our guest. Our goal is to maintain the highest standards, therefore, we apologize for the cleanliness issues you encountered in your suite. We will share your comments with our housekeeping team to ensure this is not repeated. We regret not meeting your expectations this time, and we hope you will give us another chance to regain your trust. Sincerely, Hotel Management
This place is horrific, food was left in the fridge, pubic hair on toilet seat and roaches EVERYWHERE. We actually slept in our car that night.
Business response:
Thank you for taking the time to give us your feedback on your recent stay at our hotel. You are absolutely correct to expect clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on impeccable attention to detail in all areas of our property. We only wish we had the opportunity to resolve these issues while you were here and would have move... read more
Dated and dirty, rear door not working with key...
Business response:
Leo, thank you for staying with us and for taking the time to post a review. We are sorry our hotel did not meet your expectations. We agree there are areas within the hotel that are beginning to show their age. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you'll make plans to stay with us again! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Palm Springs - Airport
How is Extended Stay America - Palm Springs - Airport rated?
Extended Stay America - Palm Springs - Airport has a 3.3 star rating with 2,553 reviews.
When is Extended Stay America - Palm Springs - Airport open?
Extended Stay America - Palm Springs - Airport is open now. It will close tomorrow at 12:00 a.m.