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Extended Stay America - Palm Springs - Airport
- Hotels
- Palm Springs, CA
About this business
Location details
1400 E. Tahquitz Canyon Way, Palm Springs, CA, 92262, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never ever Extend Stay Hotel in my life. We went at 9 pm to get the room that we booked through Hotel.com and the staff told us that there is pipe leakage in our room and it will take them 1hr to fix the pipe. So we waited for 1hr and they told us that they are still working to fix the leakage. The receptionist did not help me in any way like to find another room or to give me Hotels.com no. or to give me a place where I could eat my dinner or use the restroom. We had nowhere to go in the middle of the night except for our c... read more
Business response:
Premendra, we were disheartened to see from your review that we did not live up to our usual standards. We are sorry we did not provide you with an exceptional stay. Thank you for your recent stay with us and for leaving your feedback. We want every guest who stays with us to have a positive experience. We did not make that happen for you, and we are truly sorry. Although your experience is not typical of our service, we obviously have room to improve, and we assure you we will. We hope you will consider giving us the opport... read more
Let me start with the receptionist was awesome who checked us in. She was working entirely alone, with another co-worker who was casually walking by with food, casually watching the receptionist struggle with a lobby full of angry guest but did not offer any help. It was quite a sad thing to watch happen. We booked our room about a week ago, traveled hours with food for our assigned check in of 3pm. We arrived approximately 305pm & the receptionist proceeded to tell us our room is not ready & she was sure when it would be re... read more
Business response:
Thank you for taking the time to share your comments about your recent stay with us. We apologize that your room was not ready for you when you arrived. We understand the frustration and inconvenience of having to wait until your room was made available to you. We appreciate your feedback and will use it to help us better our guest services. We look forward to your next visit so we can make it outstanding in every respect. Sincerely, Hotel Management
The rooms stunk, the carpet had a lot of stains, the bedding had stains and between sheet was full of hair. We asked for clean bedding but never got it. The check in process was unbelievable yesterday slow. I would not go here ever. It is not clean and during Covid that makes it even worse.
Business response:
Thank you for sharing a review of your experience with us. We sincerely apologize for the cleanliness issues you experienced in your suite and regret the lack of responsiveness while you were here. We endeavor not only to meet but to exceed our guests' expectations, so we are sorry that we fell short in this instance. Your complaints have been shared with the appropriate staff members to make sure we deliver a better service going forward. We hope you will give us another chance to provide you with wonderful hospitality on y... read more
I had a psychotic above me tearing up the room wailing uncontrollably , taken away by police , and a desk clerk anything but prepared for this type of behavior
Business response:
Thank you for staying with us. We are sorry for the unpleasant experience you had due to the other guest on the property. We are reviewing this with the appropriate team to see what went wrong so that our future guests do not encounter the same problem. We value your business and hope you will consider giving us a second chance the next time you are in the area. Sincerely, Hotel Management
Canceled my reservation booked a month in advance. Rude reservationist. Booked 2 queen beds for 3 adults. Got 1 double bed what nightmare
Business response:
Timothy, thank you for your comments. We are sorry for the reservation issue you encountered and regret the inconvenience caused. We are reviewing this with the appropriate team to see what went wrong so we can avoid this from happening again. Moreover, we apologize for the service issue you encountered. We value your feedback and have shared it with the appropriate team so we can better serve our guests. We hope you will choose us again in the future and we will try our best to provide you with a room that best meets your n... read more
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
The aircondition is making noise and its only set to 72 which is still really warm inside. The check in process is not effecient as i was told to wait in the lobby then all of a sudden fred (frontdesk) started to entertain guest to check in without calling me as first in the line.kinda disappointing especially it was really hot and u really wanted to get a shower and take a nap after long drive .
Business response:
Thank you for your review. We apologize for the unpleasant encounter at check-in. We have followed up with our team to make sure we do not disappoint you in the future. Also, we are sorry for the issues you encountered with the air conditioner and regret the inconvenience it caused. Your feedback will be shared with the maintenance team for review and action. Please give us another chance to prove ourselves. Sincerely, Hotel Management
is Everything was good until they said the pool was closed!! That was the main reason of my trip to be in the pool relaxing
Business response:
Mario, thank you for your review. Although you had an overall pleasant stay with us, we regret your disappointment with our pool being closed during your visit due to the current circumstances. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
I have a hard time believing they did not have I’ve machines in the entire hotel. We had to go out several times throughout the weekend to pick up ice! Also, as much as I appreciate doggy friendly environments I was disgusted as to how much poop I saw around the hotel. Come pet lovers, we could do better in keeping up with our pups, but also the hotel did not have bags in the posts and no clean up around Complex. It was definitely a blah stay for me, would not recommend unless it’s your last resort. Sorry Extended Stay but t... read more
Business response:
Thank you for taking the time to give us your feedback on your recent stay at our hotel. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service, and impeccable attention to detail in all areas of our property. Going forward it will show how proud we are to welcome our gues... read more
Frequently asked questions about Extended Stay America - Palm Springs - Airport
How is Extended Stay America - Palm Springs - Airport rated?
Extended Stay America - Palm Springs - Airport has a 3.3 star rating with 2,553 reviews.
When is Extended Stay America - Palm Springs - Airport open?
Extended Stay America - Palm Springs - Airport is open now. It will close tomorrow at 12:00 a.m.