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Extended Stay America - Palm Springs - Airport
- Hotels
- Palm Springs, CA
About this business
Location details
1400 E. Tahquitz Canyon Way, Palm Springs, CA, 92262, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Ow Down and Dirty Nasty!!!!!!
Business response:
Bridget, it is disheartening to read we didn’t live up to our typical standards. You deserved a comfortable and stress-free stay, we are extremely sorry we fell short in your case. Be assured your concerns have been shared with the appropriate teams to take necessary actions. We regret the inconvenience caused, and please consider giving us another chance so we can make a favorable impression of our hotel. Sincerely, Hotel Management
-1) cleanliness was not the best. The glass doors all had hand prints and during this pandemic crisis, I’d expect to see CLEAN handles. -1) it’s up to date with its technology features, but safety wise, it’s not. Compared to other hotels that require your room card to access the hotel from any entrance, Anyone was able to access the hotel since the doors were unlocked. -1) the cleanliness of the room should be far superior than the lobby, but it seems like they have the same expectation as their lobby. The bed was poorly and... read more
Business response:
Thank you for choosing our hotel for your recent stay. Please accept our apology regarding the difficulty you had with our service and staff and that our housekeeping was not up to par. We can assure you we are capable of so much better, and your comments will motivate us to raise the bar. We do hope you will give us a second chance to give you the outstanding hospitality experience you deserve. Sincerely, Hotel Management
Business response:
Jon, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Business response:
We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Business response:
We sincerely apologize for not meeting your expectations and for not delivering an exceptional experience. While it is always our attempt to deliver an outstanding visit to each guest, we are disappointed that we did not meet this goal during your stay. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Management
Business response:
We are very disappointed that we failed to deliver the exceptional stay you deserved. We never want to disappoint our guests in any way, and we would like to extend our sincere apologies for your experience. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Business response:
Please accept our apologies for not living up to your expectations during your visit. We want every guest who stays with us to have an exceptional experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
They have NOT informed Expedia that they are ONLY accepting essential workers. We drive 3 hours from Malibu only to be turned away. Now it’s been a week s as d I still have t received my refund. The pls e was filthy and in need of a renovation badly
Business response:
Blanche, we are extremely sorry for the trouble you faced. We can understand your frustrations and are reviewing this with our associates to see what went wrong. Meanwhile, feel free to reach out to our front desk as they will be happy to assist you with your billing-related queries. Thank you again for your valuable feedback. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Palm Springs - Airport
How is Extended Stay America - Palm Springs - Airport rated?
Extended Stay America - Palm Springs - Airport has a 3.3 star rating with 2,553 reviews.
When is Extended Stay America - Palm Springs - Airport open?
Extended Stay America - Palm Springs - Airport is open now. It will close tomorrow at 12:00 a.m.