Extended Stay America - Palm Springs - Airport

Business response:

Alexis, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel for your stay. We were disheartened to see your rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. Although you found our location convenient for your needs, based on your rating, we would like to offer our apologies for any inconvenience caused to you. We appreciate your feedback and hope to host you on your next visit to Palm Springs. Sincerely, Hotel Management 

Business response:

Thank you for your loyalty to our brand. Please accept our sincere apologies for our rooms not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take cleanliness issues lightly. We will address this matter with our housekeeping associates to ensure changes are made immediately to solve these problems. We hope you will reconsider giving us another opportunity to serve you in the future. Safe travels. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay at our hotel. We are sorry for the disappointing stay you had and regret the issues you encountered. Rest assured, your feedback has been shared with the housekeeping and maintenance team to address these issues immediately. We only wish we would have known about these problems as we would have done our best to ensure you are comfortable. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management 

Business response:

We sincerely apologize that our facility fell short of your standards and regret the dissatisfaction you had with our grab-and-go breakfast. Your feedback concerning the condition of our property and our breakfast will be discussed with the appropriate individuals of our organization as it will help us improve our guests' experiences moving forward. Meanwhile, we have also shared your feedback for the maintenance issue with our team for review and action. Please consider allowing us to make your next visit a better one. Sinc... read more

Business response:

Thank you for your review. We apologize for not living up to our commitment to clean, fresh accommodations during your visit, and regret the inconvenience it caused. We are working with our housekeeping department so that they are more diligent going forward. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management