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Extended Stay America - Palm Springs - Airport
- Hotels
- Palm Springs, CA
About this business
Location details
1400 E. Tahquitz Canyon Way, Palm Springs, CA, 92262, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
the place was awful---I did not check in and so we stayed next door at the Marriott which was much better
Business response:
Mike, thank you for your review of your recent visit. We were disheartened to see the feedback and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
It was not a clean place and not properly stocked staffed didn’t care widows broken floor dirty no coffee pot or any glassware
Business response:
Thank you for taking time to review our hotel. We can't apologize enough for the cleanliness issues you described. Thank you so much for bringing this to our attention so we can ensure it doesn't happen again. We hope you will consider giving us a second chance. Sincerely, Hotel Management
Nothing was like on the website. No breakfast. Need to specify that they don’t clean everyday like a normal place
Business response:
Luz, thank you for sharing your feedback with us. Our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, and we are happy to offer this service to you at a minimal fee. If we did not communicate this properly at check-in, please accept our apologies. We are also sorry to learn you were unable to take advantage of our breakfast. We will look into what transpired, so this is not repeated with our future guests. We are grateful for your business and hope you will revisit us ... read more
This property is terrible. From the smell to the dirty walls and carpet to the dim creepy hallway lighting to the disgusting elevator. There’s so much going on here, id never go back. The worst hotel ever. There was crumbs on my kitchen counter and the table chairs seats were full of stains and crumbs it looked like they had never been washed. My kids were totally creeped out we ended up leaving right away. We were all afraid to touch anything here. I’m convinced people live here not just a quick stay. They need a complete o... read more
Business response:
Thank you for choosing to stay with us. We failed you in the most basic of ways by not providing clean, fresh accommodations, and for that, we are sorry. Be assured we take the cleanliness of your suite and the entire hotel very seriously. Remedial steps within our housekeeping department are underway to ensure this does not happen again. We value your feedback and hope you and your kids will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
We had late check in and couldn’t get ahold of anyone. There is no breakfast - it’s coffee and granola bars. The hotel smells like dog pee. There are kitchens but you had to get plates/utensils from the front desk. I would definitely not stay here again
Business response:
Thank you for being our guest. We are sorry for the odor you encountered and regret the inconvenience caused. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. Your comments about the grab-and-go breakfa... read more
I stayed here because of the breakfast, but there was none. They said we could grab a coffee and and a bagel on the way out.
Business response:
We are sorry our complimentary grab-and-go breakfast did not meet your satisfaction. When we receive this type of valuable feedback, it is always shared with our Brand Leaders so they have knowledge of our guests' desires regarding breakfast choices. Thank you for your feedback, and please consider staying with us again. Sincerely, Hotel Management
Parking disaster Check in with a confirmed reservation and confirmed parking at hotel while on vacation. When arrived we will told Parking Full. Turned out to be a big problem. No concern of theirs.😠
Business response:
Andrea, thank you for your comments. We are sorry for the issue you encountered with regard to the parking and regret your visit was not a pleasant one. We understand your frustration and will share it with the appropriate team to see what went wrong so that it is not repeated in the future. Please consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Palm Springs - Airport
How is Extended Stay America - Palm Springs - Airport rated?
Extended Stay America - Palm Springs - Airport has a 3.3 star rating with 2,553 reviews.
When is Extended Stay America - Palm Springs - Airport open?
Extended Stay America - Palm Springs - Airport is open now. It will close tomorrow at 12:00 a.m.