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Extended Stay America - Palm Springs - Airport
- Hotels
- Palm Springs, CA
About this business
Location details
1400 E. Tahquitz Canyon Way, Palm Springs, CA, 92262, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Looks good on the outside but inside is old and smelly and filthy.. hallways stink and guests look like drug addicts or more like a nursing home .. no room service . Don’t recommend this hotel .. don’t be fooled by the exterior because the interior is disappointing.
Business response:
Irma, thank you for your review. On behalf of our entire housekeeping team, we would like to offer our sincerest apologies for the cleanliness issues you encountered. Corrective action has already been taken in the appropriate department to ensure that this doesn't happen again. Kindly note, to respect the privacy of our guest's housekeeping service is done once a week. We are happy to offer this service to you at a minimal fee. We urge you to choose us again as we are confident your next stay will be a much better one. Sinc... read more
Not clean, unkept. The building needs to be repaired and there was no house cleaning.
Business response:
Thank you for your review. We apologize for the cleanliness issues you encountered while you were here. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. We have also shared your comments with our team as we work on updating and refreshing our hotel. We are also sorry for your disappointment with our housekeeping policy. Please know, our housekeeping services are provided to guests staying eight or more nights; however, these services are always avail... read more
No housekeeping?? Had to ask for dishes...toaster and coffee maker, no tea kettle
Business response:
Thank you for your review. We apologize for your disappointment with our hotel policy. We never mean to disappoint our guests in any way, so we are sorry to have let you down with our hotel policy. Please know, our housekeeping services are provided to guests staying eight or more nights; however, these services are always available upon request for a minimal fee. We will ensure our front desk staff clearly communicates our services to all guests going forward. We understand the frustration and sincerely hope you will provid... read more
The room was at first floor with lot of noises around , they said that the breakfast was included in the package but all they had was tea/coffee and some cheap muffins.Really disappointing
Business response:
We are very sorry you were not able to experience a quiet and relaxing stay and that our breakfast was not to your liking. We are taking appropriate steps to ensure future guests do not encounter the noise issues. Your comments about breakfast will also be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. Thank you for being our guest, and we hope to welcome you back to our hotel soon. Sincerely, Hotel Management
Poorly maintained. Poor cleanliness. Stark rooms. Bare bones. Felt like an affordable housing unit. Bad pillows. Cheap everything.
Business response:
On behalf of our entire team, we would like to offer our sincerest apologies for our hotel not living up to your expectations. We do not take these concerns lightly and have rigorous inspection procedures so this does not occur. We apologize that we dropped the ball and have addressed this issue with the head of our housekeeping department to see where steps were missed so that this doesn't happen again. We are also disappointed you were not happy with the pillows which impacted you getting a restful night's sleep. We value ... read more
Hotel lobby was in disrepair/under renovation. Room window was open and could not be closed although front desk was asked to do it. A/C running all the time since it was 90degrees outside. Bill was incrorrect, since the bill was prepaid @ hotel.com, but the hotel billed again. No receipt was supplied. Breakfast was inadequate/limited in selection; no fruit, no place to eat other than in room. No shuttle service to airport available. No nearby restaurants.
Business response:
Dear Valued Guest, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Ripped off I called regarding this but have not heard back. Extended stay office l.closed at 11 pm. I arrived after that .and no one was available to check in. Called them early the next am and was told my whole reservation was cancelled.The person didn't know why or if I had been charged. Two of the three nights were award nights...
Hotel is in need of an update, everything feels very old and tired. Breakfast is a joke, terrible selection. No fruit, no real milk, no cereals, just a selection of prepacked sweet things and not very good coffee. Overall not terrible but definitely not worth the cost.
Business response:
Thank you for your review. We apologize that we fell short of your expectations when it came to our complimentary grab-and-go breakfast. We will make note of your feedback as we plan our breakfast offerings. We will also share your valuable comments regarding the condition of our property with our Brand Leaders so that they can take the necessary steps to make our future guests experience a better one. We hope to have the opportunity to serve you again on your future visit to our city. Sincerely, Hotel Management
Do Not Stay Here We walked into the hotel room and walked straight back out and demanded a refund. The hotel is in such poor condition, The sheets had blood on them, there was a used hair tie in the bed, tooth paste on the mirror in the bathroom and something sticky all over the furniture. The room also smelled of marijuana. My sister was checking in at the same time and left as well because of the condition of her room. The customer in front of me was sharing with the front desk that their shower did not work and the only a... read more
Business response:
Nicholas, thank you for evaluating your stay with us. We appreciate your constructive comments and want to apologize for the cleanliness and maintenance issues you encountered in your room. We assure you that your feedback will be shared with appropriate members of our organization, and we will take the appropriate steps to resolve these issues. We hope to have a second chance to provide you with the experience you deserve in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Palm Springs - Airport
How is Extended Stay America - Palm Springs - Airport rated?
Extended Stay America - Palm Springs - Airport has a 3.3 star rating with 2,553 reviews.
When is Extended Stay America - Palm Springs - Airport open?
Extended Stay America - Palm Springs - Airport is open now. It will close tomorrow at 12:00 a.m.