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Extended Stay America - Palm Springs - Airport
- Hotels
- Palm Springs, CA
About this business
Location details
1400 E. Tahquitz Canyon Way, Palm Springs, CA, 92262, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We reserved king size beds and were given a room with 2 double beds. It’s so disappointing.
Business response:
Thank you for your review. We are sorry we were not able to accommodate you with the suite of your choice, and for the inconvenience it caused. Your feedback will be shared with our front desk team to ensure they are more diligent going forward. We value your comments and hope to have another chance to redeem ourselves on your next visit this way. Sincerely, Hotel Management
Couldn’t use the pool. It was full of bugs. Staff wasn’t helpful when it was brought to their attention.
Business response:
Thank you for reviewing your visit. We're sorry you were unable to take advantage of our in-sight pool and that we were unable to resolve it to your satisfaction. Please be assured that we have shared your feedback with the appropriate teams in an effort to tackle such situations more diligently in the future. We hope this unfortunate incident will not prevent you from staying with us again. Sincerely, Hotel Management
We requested a rolling bed for 2nd night. On the morning, the manager made sure we had a roiling bed. However, when I called them afternoon, they said it was mistake. Moreover, they said they can not give us the rolling bed because of the fire code. Unbelievable!! So, we had to get one more room for another person for about $72. It was not happy experience at all.
Business response:
Thank you for your feedback. We are sorry for the difficulties you faced during your stay. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
The hotel is old and we booking with breakfast but they give coffee .
Business response:
Thank you for writing a review of your experience at our hotel. We are sorry to know you were unhappy with the condition of our property and that you did not like our breakfast offerings. Your feedback is discussed with the appropriate individuals as it will help us improve our future guest experiences moving forward. Please consider giving us an opportunity to make your next visit a better one. Sincerely, Hotel Management
check-in took about 20 minutes as no one was at the counter for the person in front of me or myself which we had to use the phone to call twice and they still didn't come up until 5 minutes after the second call. One of the beds on the dust ruffle had puke all over it. There was trash cigarette butts and dog poop all over the property! the blueberries that were dropped at the door coming into the property were still there for the full complete weekend!! They never got cleaned up! I do realize that it is a dog property becaus... read more
Business response:
Thank you for your review. We are extremely disappointed to have let you down. We work hard to provide the best and cleanest environment for all of our guests. This involves deep cleaning our rooms after our 4-legged guests stay or a long term guest stays so the suites will be allergen-free and fresh smelling for our guests. We will revisit our in-depth cleaning program to see where we can make improvements, so future guests are not similarly impacted. Thank you again for your feedback, and please do come to stay with us in ... read more
Creeped us out! It was just ok, at first...the outside of the hotel looks a lot better than the inside. On the last day, we saw a roach in our room which really creeped us out, we don’t know how many were roaming the room and for how long...no one wants to take bugs home with them. With having kitchens in the rooms, it would be wise to have roach and ant traps in all the rooms.
Business response:
Thank you for your feedback and for choosing to stay at our hotel. Please accept our apologies for the insects in your room. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent such issues in the future. We are sorry and hope you will consider staying with us again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Palm Springs - Airport
How is Extended Stay America - Palm Springs - Airport rated?
Extended Stay America - Palm Springs - Airport has a 3.3 star rating with 2,553 reviews.
When is Extended Stay America - Palm Springs - Airport open?
Extended Stay America - Palm Springs - Airport is open now. It will close tomorrow at 12:00 a.m.