This profile has been claimed by the business owner or representative.
Extended Stay America - Palm Springs - Airport
- Hotels
- Palm Springs, CA
About this business
Location details
1400 E. Tahquitz Canyon Way, Palm Springs, CA, 92262, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
in my room don’t have paper toilets, and the breakfast only the hotel have coffee and tea; It is very poor, unhygienic it was horrible I do not recommend it, it was losing my money
Business response:
We are disappointed to read we were not able to deliver you with a stellar stay and are sorry for the inconvenience you had. Your feedback regarding lack of in-room amenities and our breakfast offerings is shared with the appropriate individuals in an effort to provide better guest experiences going forward. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Horrible I did not enjoy my stay
Business response:
Armen, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Unkept The room smelled, appeared to be dirty, when I used wipes to wipe the night stands and counters dirt was left at the bottom, the sip was clogged and smelly food particles and the toilet clogged.
Business response:
Jessica, please accept our most sincere apologies for the odor and cleanliness issue you encountered while you were here. Your experience has been immediately discussed with the housekeeping department, and we are working closely with them in an effort to improve our service levels going ahead. We hope to have another chance to deliver you an exceptional visit. Sincerely, Hotel Management
Falsely advertised free breakfast. It’s coffee and a granola bar to go. No daily housekeeping. I guess that’s because some live there???? Pets allowed which is fine. However, there was dog poop all outside property.
Business response:
First and foremost, we would like to offer you our apologies for the inconveniences that you experienced during your stay with us. Your concerns have been immediately brought to the attention of our housekeeping for review and action. We are also sorry if our housekeeping policy was not shared with you at the time of your check-in. This service is done on a weekly basis to respect the privacy of our long-term guests so as to offer minimal intrusion. We hope you will give us a chance to impress you on a future visit. Sincerel... read more
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Not cool They denied our booking w Hotels.com, we arrived kate they couldn’t find our booking, and I am still waiting for Hotels.com to contact me! We stayed 2 nights but not w Hotels.com We had to go get our own towels, and TP a d the guy said “sorry i was busy”
My bathroom sink was clogged with standing water for the first 2 days of my stay. I had to go my buisness meeting for 2 days unshaven. The pool was closed the entire time. My room was filthy and not even cleaned before my stay. I have video proof of this and plan on posting it. the floors were not swept, no dusting was done . the carpet was not vacumed. The kitchen was not cleaned. i was shocked at the condition of the room. Some of the worst staffing i have ever seen. I asked for a toilet brush so i could clean my own toile... read more
Business response:
Douglas, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered in your room. We aim to exceed all our guests' expectations - especially the cleanliness of our facility - so we are sorry that this was not your experience. We will be more diligent following established protocol so we do not repeat what you experienced. Also, your feedback has been shared with our maintenance team to review and rectify the issues you had in the bathroom. We hope you will consider giving us a... read more
Frequently asked questions about Extended Stay America - Palm Springs - Airport
How is Extended Stay America - Palm Springs - Airport rated?
Extended Stay America - Palm Springs - Airport has a 3.3 star rating with 2,553 reviews.
When is Extended Stay America - Palm Springs - Airport open?
Extended Stay America - Palm Springs - Airport is open now. It will close tomorrow at 12:00 a.m.