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Extended Stay America - Palm Springs - Airport
- Hotels
- Palm Springs, CA
About this business
Location details
1400 E. Tahquitz Canyon Way, Palm Springs, CA, 92262, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not what I expected for $300 a night that $65 nigh The hotel on website looks way better than the hotel it also said breakfast but they don’t have a restaurant or breakfast
Business response:
Driss, we are sorry our complimentary breakfast offerings did not meet your satisfaction. When we receive this type of valuable feedback, it is always shared with our Brand Leaders so they have knowledge of our guests' desires regarding breakfast choices and assists them in determining new future offerings. Thank you for your feedback, and please consider staying with us again. Sincerely, Hotel Management
Exterior was fine. Interior was awful. Very dated. Found an old dog bone in our room. Shower was broken so it would leak and make noise 24/7. Broken light fixtures. Pillows had a hole. Just overall dirty.
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. Sincerely, Hotel Manageme... read more
No one is as at check in when we got there. We waited at least 5 minutes
Business response:
Thank you for evaluating your recent experience. We are sorry for the issues you encountered during check-in, and we apologize for this unpleasant experience. We realize the importance of a first impression, and this is not the impression our guests should have of our hotel. We hope to have the opportunity of making your next visit with us outstanding from the moment you enter. Sincerely, Hotel Management
There is not an elevator. No hair dryer! There is always a hair dryer. Terrible continental breakfast! Wouldn’t even call it that! No place to sit. Certainly not what is expected for the price!
Business response:
Thank you for staying with us. We apologize you were unhappy with the lack of elevator service and for the inconvenience you had due to our hotel policy. Please know our suites are designed for guests staying multiple nights desiring home-like living, these guests often bring their own bath amenities such as hairdryers. That is why these items are kept at the front desk. We hope you will return so we can make it up to you. Sincerely, Hotel Management
No trash cans in the room. Small flat screen TV, No hair dryer in the room, had to go to the front desk to get one. For $240.00 I would think you would have had a real continental breakfast. Had coffee and some packets of oatmeal you mix yourself with water. Big let down for that price. I might as well had went to Motel 6. We had to go to Denny's to eat. I would never book a room here again unless the price drops to $120.
Business response:
Thanks for the feedback. We were disappointed to read our hotel and facilities did not provide the value you were hoping for. Your feedback is discussed with the appropriate individuals ensuring we take the necessary steps to improve the quality of not only our service but also our facilities going ahead. We have shared your concern with our Brand Leaders to assist them when determining new breakfast offerings for future implementation future visit to our city. We truly hope you will consider giving us another opportunity to... read more
Very disappointed and embarrassed I recommended it What didn't go wrong -- I had dozens of rooms booked there and had complaints from almost everyone of them re cleanliness and condition of the rooms. I also wrote to the main office of Extended Stay America with some serious issues that they need to deal with --- and I haven't yet received a response. Yet that office is asking me to book again for next year ---I had booked 80 room nights in FEB and they want me to book again for next year. That will not happen.....too bad, l... read more
The room was nice enough but the bathroom was a bit grubby. I liked the covers on the beds and the small kitchen was nice although we didn't use it. The AC blew gusty cold air into the room and we couldn't figure out how to regulate it. The biggest problem was the noise. Two different parties came home in the middle of the night and made so much noise my friend and I both woke up and couldn't get back to sleep.
Business response:
Thank you for evaluating your experience online. Although you liked certain aspects of your stay, we are sorry for the noise issue. On rare occasions we have guests who do not adhere to the property rules concerning noise, resulting in disrupted sleep. We wish we had the opportunity to address the noise issue while you were here as we would have done our best to ensure you were comfortable. The HVAC unit of your room is being inspected and rectified by our maintenance team. We hope you will give us a chance to redeem ourselv... read more
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Shabby. Bare bones facility. No coffee maker, hair dryer, lotions, clean towels. Terrible toilet paper, empty box of tissues. Sheets didnt fit. Rooms are only serviced once a week unless you pay extra. Breakfast was a few packaged bars and cofffee which were not refilled in a timely manner. I left something there and have to pay the shipping to get it back. This was all at $250 a night. The good things: location, comfortable bed, nice staff, a we were given a gift certificate for a free stay again because we complained. I do... read more
Business response:
Please accept our sincere apologies for the issues you encountered and regret the inconvenience it caused. We are sorry not meeting all of your expectations, and please be assured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks again for your feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Palm Springs - Airport
How is Extended Stay America - Palm Springs - Airport rated?
Extended Stay America - Palm Springs - Airport has a 3.3 star rating with 2,553 reviews.
When is Extended Stay America - Palm Springs - Airport open?
Extended Stay America - Palm Springs - Airport is open now. It will close tomorrow at 12:00 a.m.