This profile has been claimed by the business owner or representative.
Extended Stay America - Palm Springs - Airport
- Hotels
- Palm Springs, CA
About this business
Location details
1400 E. Tahquitz Canyon Way, Palm Springs, CA, 92262, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Did not sleep well inthis property. Units are run down and musky, uncomfortable bed and pillows.
Business response:
Zach, thank you for choosing our hotel. We apologize for the difficulties you encountered in your room. Please be assured that our maintenance team is fixing the problem with the HVAC unit. Please know our front desk is staffed 24 hours a day so we would have been happy to move you to another room if you had alerted us. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
Exterior great! Interior run down and shady place to stay! Lock your door!
Business response:
Thank you for your review. We apologize for the poor condition of our property and that you did not felt safe while you were here. Please be assured that we will share your feedback with the people in our organization who are responsible for formulating plans for future renovations. Also, know the safety and security of our guests and their property are of utmost importance to us, and we work closely with local police to maintain a safe and secure environment in our hotel. We hope you will give us another chance as we are co... read more
The room had so many deficiencies we left for another hotel. The refrigerator did not work. The heater/air conditioner made a loud sound whenever it was turned on. The door to the room malfunctioned several times, locking us out. I will not use this hotel franchise again.
Business response:
Thank you for your review. Please accept our sincere apologies for the maintenance issues you encountered in your room and for the inconvenience you had due to it. We assure you that we have discussed your feedback with the appropriate team, and we're working with them to rectify the problems you mentioned immediately. We truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Spend more and stay somewhere else The hotel smelled like smoke, was musty and the overall experience made me feel dirty. I’m not a picky traveler, but would not stay here again and would not recommend it.
Business response:
Devin, thank you for taking the time to review your stay. We apologize for the smoke smell you experienced while you were here and for the cleanliness issues you encountered while you were. Please know we are a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. We have also asked our housekeeping team to be more diligent with our efforts moving forward. We hope you will give us a chance to redeem ourselves the next time you are... read more
Slow check in. No hot water. Folks were nice enough but disappointing place.
Business response:
Thank you for posting a review of your visit. We apologize for the difficulties you encountered while you were here. Please be assured that we have discussed your feedback with our front desk team to be more diligent with our efforts moving forward. Our maintenance team is also fixing the problem you mentioned immediately. We hope these unfortunate situations will not prevent you from staying with us again. Sincerely, Hotel Management
Roach There was a roach on the stove when I got up in middle of the night. After killing it I couldn't go back to sleep after that.Horrible, dirty, discusting!
Business response:
Darlene, thank you for reviewing your stay. We apologize for the cleanliness issues you encountered in your room and for the inconvenience you had due to the roaches. Please be assured that we have discussed your feedback with our housekeeping team to be more diligent with our efforts moving forward. We have also asked our pest control provider to service your room immediately. We hope to have a future opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
There is nothing unique about the property. It is drab and dreary with a color scheme of brown, brown and brown.
Mold in bathroom sink and shower curtain barely hanging from wall. Furniture all scratched up and no utensils in room. Stains on carpet
Business response:
Thank you for reviewing our hotel. Please accept our apologies for the cleanliness and maintenance issues you experienced in your room. We assure you that we have discussed your feedback with the respective teams, and we’re working with them in order to fix all the problems you mentioned immediately. Also, know to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the rooms. We hope this unfortunate situation will not pre... read more
Our experience with this hotel was beyond disappointing. We arrived in the hotel at 3 pm to check in only to find out no rooms were available. We booked 2 rooms for my whole family. After 30 mins, we were given 1 room so at least we could rest because we drove almost 3 hours. After many calls to the front desk & being promised that the other room will be ready in 30 mins, we finally got the 2nd room after almost 3 hours and that’s also after I was already aggravated. The bathroom of their so called “king suite” was so filthy... read more
Business response:
Thank you for being our guest. Please accept our sincere apologies for the difficulties you encountered during your stay. We assure you that we have discussed your concerns with the appropriate teams, and we’re also working with them to prevent such scenarios from happening again. On a positive note, we're glad to know you were pleased with the service provided by Brenda. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Palm Springs - Airport
How is Extended Stay America - Palm Springs - Airport rated?
Extended Stay America - Palm Springs - Airport has a 3.3 star rating with 2,553 reviews.
When is Extended Stay America - Palm Springs - Airport open?
Extended Stay America - Palm Springs - Airport is open now. It will close tomorrow at 12:00 a.m.