This profile has been claimed by the business owner or representative.
Extended Stay America - Palm Springs - Airport
- Hotels
- Palm Springs, CA
About this business
Location details
1400 E. Tahquitz Canyon Way, Palm Springs, CA, 92262, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
So so place The good things were that the bed was comfortable and the room was clean. The location was also perfect for our needs. The not so nice things were no blanket on bed (we got one the next day), no blow dryer, limited toiletries (one bar soap and a small shampoo), no kitchen stuff unless you request separately, smell of marijuana near front desk even though a no smoking facility.
Business response:
Dear Betty, thank you for taking the time to share your comments and for being our valued guest. Our goal is to provide excellent service and well-appointed guest suites,so we apologize this was not your experience. Your concerns have been shared with the management team, and we are following up to determine where we went wrong and how we can enhance our services to our guests moving forward. Thank you again for choosing us for your stay. We hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel ... read more
What I liked about the property was the small kitchen. It was nice to have a refrigerator. However, the property is old and dirty. It needs major updates.
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Smelled like smoke, no outlet cover on bathroom gfi,heater/air conditioner very loud and noisy, cigarette burns on counter tops, not the best we have ever stayed at.
Business response:
We apologize and regret the inconvenience you encountered when you were here. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance department to ensure they deliver better service resulting in a well-poised atmosphere for our future guest to stay. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Business response:
We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Staff was friendly. 1.6 miles to the airport. Halls were old and some room doors were damaged. No coffee pot, glasses, hair dryer. Continental breakfast was very poor. Granola bars and packaged muffins and coffee and tea with only coffee mate instead of half and half. Bathroom tap dripped and the sink leaked. Bathtub was chipped. Overpriced for a basically 2 star hotel. Would not stay here again!
Business response:
Thank you for posting a review of your stay. We're glad to know you were pleased with the service provided by our associates and that our location was ideal for you. However, we apologize for the difficulties you encountered while you were here. We assure you that we have shared your concerns with the appropriate teams, and we’re taking extra care in order to prevent such incidents from happening again. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Don’t stay here ! The place was not very clean and we saw cockroaches in the room. MY main complaint was the noise from the room above. All the floors are laminate and you can hear people walking around. I didn’t sleep the whole night. I went to the front desk and told them and they said they would let the People upstairs know. After 2 hours I went back to the front desk and ask I ask if they had talked to them. They said they Forgot. Even after he went up and told them the noise still continued. The next morning I told the ... read more
Business response:
Daniel, thank you for writing about your stay and for being our recent guest. Please accept our apologies for the service and noise issues you experienced and for our failure to address them to your satisfaction. We will be taking action to make sure we are more consistent in providing the level of service you expect and deserve. We are terribly sorry for the disruptions and hope that you will consider staying with us again so we can demonstrate the superb hospitality that you should have received on this visit. Sincerely, ... read more
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
We booked at this hotel because it was advertised to have a kitchen in the room. It has a 2 burner stove top, sink and microwave but ZERO cooking equipment, ZERO utensils, ZERO plates or bowls or cups, ZERO washcloth or towels to do dishes in the room. We asked for equipment so we could prepare our food and a thrown together assortment of a few utensils 1 skillet, 2 weirdly shaped plates and 2 bowls and cups with a dishdrainer were brought. The chair at the table was broken and EVERYTIME someone sat in it, it would lower, ra... read more
Business response:
Jennifer, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. Thank you again for your candid feedback as this helps us to improve the experience for future guests. Since... read more
Frequently asked questions about Extended Stay America - Palm Springs - Airport
How is Extended Stay America - Palm Springs - Airport rated?
Extended Stay America - Palm Springs - Airport has a 3.3 star rating with 2,553 reviews.
When is Extended Stay America - Palm Springs - Airport open?
Extended Stay America - Palm Springs - Airport is open now. It will close tomorrow at 12:00 a.m.