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Extended Stay America - Palm Springs - Airport
- Hotels
- Palm Springs, CA
About this business
Location details
1400 E. Tahquitz Canyon Way, Palm Springs, CA, 92262, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There was hair in room, in several places! Asked for more towels and was told they were in drier. Gentlemen who checked us in was not well versed in customer service!
Business response:
Beverly, our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. We truly regret the inconvenience these caused. We never want our guests to leave unhappy, and we are sorry for letting you down. We appreciate the feedback as it will help us to improve our future guest experiences. We hope you will give us another chance to demonstrate the excellent service we strive to provide every guest. Sincerely, Hotel Managem... read more
Business response:
We sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
Hotel in crappy condition, not clean, poor quality bed, furniture
Business response:
Michael, thank you for choosing our hotel for your stay. We are disheartened to see the review and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
False advertising about free long term parking. It doesn’t exist there.
Business response:
Thank you for reviewing our hotel. We're sorry for the inconvenience you experienced with our parking facility. We assure you that we will verify the information on our website is current and accurate, so our guests are aware of our amenities and offerings. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
I had to kill a cockroach in the kitchen, so after that it was clear they needed to work harder on keeping the rooms clean. Very disturbing because they did not provide a stand to put your luggage on, so now our luggage is being fumigated. Also, it was clear the room had been smoked in, and that was a big disappointment.
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Would not stay here again The lobby was not clean and very old and dingy looking. The hallway to the room was dark, dingy and carpeting was filthy. There was an odor that was quite pungent.
Business response:
Thank you for evaluating your stay with us. Please accept our apologies for the cleanliness and odor issues you encountered while you were here. We assure you that we have shared your feedback with our housekeeping them, and we’re working with them to be more diligent with our efforts moving forward. We hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Loud TV Room next door had there TV on all night,& was loud. WiFi was bad
Business response:
Barney, thank you for your review. We apologize for the inconvenience you had due to the other guests of the hotel and for the connectivity issues you experienced. We wish we had the opportunity to address the problem while you were here as we would have done our best to ensure you were comfortable. Also, our service has addressed the issue, and we can report that our Wi-Fi is now fully operational. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Im so disappointed that their complimentary breakfast was only composed of oatmeal and a granola bar. Their bathroom was very dirty and thei r bedsheets didnt look too great either. They didnt leave much toilet paper in there
Business response:
We are sorry you were unhappy with our grab-and-go breakfast and for the cleanliness issues you encountered. We have asked our housekeeping team to be more diligent going forward. Also, your feedback will be shared with our Brand Leaders to determine new breakfast offerings. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
I will never stay here again. It was disgusting. The filthy lobby and laundry room should have been my first clues. My room had a dirty toilet, a cigarette butt in the corner, and there was some sort of sticky caulk like substance on the cabinet. But the worst was someone came in to our room at 6:00 AM with an active key card. I yelled at them and they left quickly. The facility is in horrible need of being updated.
Business response:
Michael, thank you for taking the time to share your comments. We strive to consistently deliver exceptional service, so we apologize that you had a disappointing experience with us. We value your feedback so we are meeting with our staff members to discuss these issues and reiterate the importance of impeccable customer service. Please give us another chance to accommodate you so we can deliver you with an improved experience on a future date. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Palm Springs - Airport
How is Extended Stay America - Palm Springs - Airport rated?
Extended Stay America - Palm Springs - Airport has a 3.3 star rating with 2,553 reviews.
When is Extended Stay America - Palm Springs - Airport open?
Extended Stay America - Palm Springs - Airport is open now. It will close tomorrow at 12:00 a.m.