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Extended Stay America - Palm Springs - Airport
- Hotels
- Palm Springs, CA
About this business
Location details
1400 E. Tahquitz Canyon Way, Palm Springs, CA, 92262, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice look outside but nothing else is good. Lobby small and smells marijuana, the first staff person I see wears a hat written "antisocial", staff tries to be friendly but not professional, neither well trained, no ice machine in the corridors, whole hotel is smelly, room is highly deteriorated, cabinets are old and in bad shape, bathroom also old and in bad shape, sink full of cigarette burn marks, bathroom vent noisy, showerhead spreads water all around. Overall a nightmare. Don't be deceived by the nice look outside.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
At the time of checking it, front desk told me they overbooked and I will be given a smaller room. I booked a room with kitchen, no dishes or soap was available, later next day before checking out I found a piece of paper saying if you need one please contact front desk. I wish they would have made it available beforehand
Business response:
Thank you for being our guest. We sincerely apologize for the reservation issue you encountered at the time of check-in and that you weren't informed about the hotel policies. Your feedback has been shared with the concerned teams to ensure we step up our game and deliver better service moving forward. Please consider staying with us again so we can provide you with a better experience. Sincerely, Hotel Management
I turned the air conditioner off and left the room for about an hour or so. The room smelled awful worse than sour milk. I pulled the sheets off the bed to find the absolute worst mattress that I’ve ever seen. A huge coffee stain covered the right side of the bed from the head to about my waste. I’m not even going to describe what other stains covered the remaining mattress. Looks like this mattress worked in a rent by the hour room. The bed was covered by black pepper in the majority of the crevices!!!! Yuck!!! While at the... read more
We arrived at the property a little before check in the staff was very nice and advised us to return around 1-2p. Upon our return check in was very simple. The room was standard, somewhat clean, but not new as the exterior of the building looks. The main issue with the hotel is the walls are soooo THIN-I heard the people above us walk around or dance around till 4:30am-the people the side of us doing who knows what till the late hours of the night. The hotel is LOUD! If you are looking for a quiet place this is not it.
Business response:
Thank you for staying at our hotel. We are sorry you were disturbed at night by noise from other guests of the hotel and regret the inconvenience it caused. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. Once more, we do apologize and hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
This Extended Stay was home to some of the dregs of Palm Springs society. The room directly across from ours had a 12" X 12" cardboard piece taped over a hole that was smashed into the handle. A Master Lock was attached to a latch to keep door shut. Our room had a leaking kitchen sink faucet that dripped all night long. The air conditioner sounded as if it hadn't been serviced in years, and labored as it loudly turned off and on all night. The hallway leading to our room on the 1st floor reeked of pot, even though this was c... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. This is certainly not the impression we want to leave on our guests, and we will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Terrible. Free WiFi did not work, phone at room was dead, no hair dryer, no bath towels only face towels. There was kitchen at room but no any plate, pot and silvers
Business response:
Thanks for being our guest. We apologize for the maintenance issue which impacted your stay. Your feedback is shared with the concerned team to review and action. Since we are an extended stay property, our guests often bring their items like hair-dryers, toiletries, and other articles but these are also available upon request at the front desk complimentarily. Also, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. Please consider giving us a chance to improve... read more
Horrible - room dirty - no customer service- wouldn’t clean room when asked- no extra pillows
Business response:
We sincerely apologize that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
We Didn't Like One Thing. Too Many Things, Constantly Dripping Tub Faucet, Loud Ceiling Vent, Balester On Light Loud. No Daily Maid Service Had To Bring Dirty Towels To Front Desk. Advertising Continental Breakfast You Get A Wrapped Muffin And Coffee at The Front Door. No Other Hotel Available In A 5O Mile Radus Or We Would Have Left.
Business response:
Please accept my sincere apology for the difficulties you encountered in your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. Please know, our housekeeping is done on a weekly basis to respect the privacy of our guests, but we are happy to offer this service to you at a minimal fee. We truly regret the inconvenience it caused. We hope... read more
Horrible. There was no soap in the shower, I found hair all over the bathroom. They ran out of towels for the entire hotel, so I had to use the same towel the entire weekend...... When asked for soap and shampoo there were none...
Business response:
Armando, we are sorry you had a poor experience at our hotel. Our team strives to make sure each guest has a pleasant stay, so we apologize for missing the mark. We appreciate you sharing details so we can take steps to prevent these issues in the future. Please consider staying with us again so we can show you a better example of our hospitality. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Palm Springs - Airport
How is Extended Stay America - Palm Springs - Airport rated?
Extended Stay America - Palm Springs - Airport has a 3.3 star rating with 2,553 reviews.
When is Extended Stay America - Palm Springs - Airport open?
Extended Stay America - Palm Springs - Airport is open now. It will close tomorrow at 12:00 a.m.