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Extended Stay America - Palm Springs - Airport
- Hotels
- Palm Springs, CA
About this business
Location details
1400 E. Tahquitz Canyon Way, Palm Springs, CA, 92262, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Property was nice. The bathroom floor was dirty and there was no shampoo and conditioner in the room.
Business response:
Carmen, although you liked our well-kept property, we are sorry for the cleanliness issues you had in your bathroom. Your feedback has been discussed with our housekeeping team to be more diligent going forward. Also, please know toiletries are kept at the front desk. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Place sucks Walls to thin you can hear when people where walking around and talking in th room upstairs also the floors squeak to much over all I would not go back to this place and do not recommended !!!!!!!!
Business response:
Thank you for evaluating your stay. We sorry for the cleanliness and noise issue you encountered. We wish we would have known about this issue as we would have done our best to ensure you are comfortable. We hope you will return as we would love to provide you with a better experience. Sincerely, Hotel Management
Staff was very nice, the hotel grounds were very dirty, pool grounds, lobby counter top, front doors, entrance porch was sticky from soda being spilled no one cleaned it up for 3 days. parking lot was full of dirt from landscapers not cleaning up for the weekend so walking in and out of the hotel you had dirt and mud on your shoes and tracking it into your car. Over all I don't recommend staying here.
Business response:
Mike, thank you for taking the time to give us your feedback on your stay at our hotel. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from first impression at check-in to final check-out will focus on exceptional customer service, and impeccable attention to detail in all areas of our property. Going forward it will show how proud we are to welcome our guests, a... read more
A scary, smoke filled, unsafe place. Police presence on 2 separate occasions. PLEASE take this hotel off your website, Orbitz!
Business response:
Pennie, thank you for being our guest. Although we strive to deliver guests with an excellent stay, we apologize this wasn’t your experience. Your feedback about the odor has been shared with the housekeeping team to do a deep cleaning of our property. We hope to have another chance to deliver you with an exceptional experience. Sincerely, Hotel Management
Unless your used to dirty hotrls....this aint the place to stay....horrible.
Business response:
Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Terrible experience. Disgusting rooms. Dirty floors. People walking up and down the hallways at 2 in the morning, and cops arresting people right in front of the buildings entrance. Terrible experience.
Business response:
Chris, we offer our sincere apologies for the cleanliness and noise issue you encountered while you were here. We wish to had been informed about the disturbance you experienced as our front office team would have helped you by changing your room. Your feedback concerning the cleanliness of your room is discussed with our housekeeping team to review and action. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
Take Heed Arrived at 9pm to shoeless homeless men drinking wine in the loading area and no one at the desk. When the receptionist arrived I was rudely asked if I had a reservation and for my name, which I provided. I was told by the receptionist that because I did not request a late check in, I was placed on the no-show list. I advised him that after years with Hotels.com, I had never heard of this policy. He then sent an assistant to rapidly prepare a room for me. While I was waiting I requested to use the restroom and I wa... read more
Business response:
Joseph, thank you for being our guest. We sincerely apologize for the reservation issue you encountered at the time of check-in and the cleanliness issue which impacted your stay. Your feedback has been shared with the concerned teams to ensure we step up our game and deliver better service moving forward. Please consider staying with us again so we can provide you with a better experience. Sincerely, Hotel Management
So much work needs to be done here exterior looks nice but inside still run down. Worst stay ever. I really expected more from this chain and location.
Business response:
Thank you for taking the time to post a review. We're sorry our hotel did not meet your expectations. We agree there are areas within the hotel which are beginning to show their age. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you'll make plans to stay with us again! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Palm Springs - Airport
How is Extended Stay America - Palm Springs - Airport rated?
Extended Stay America - Palm Springs - Airport has a 3.3 star rating with 2,553 reviews.
When is Extended Stay America - Palm Springs - Airport open?
Extended Stay America - Palm Springs - Airport is open now. It will close tomorrow at 12:00 a.m.