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Extended Stay America - Pensacola - University Mall
- Hotels
- Pensacola, FL
About this business
Location details
809 Bloodworth Ln., Pensacola, FL, 32504, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
No maid services,no amenities at all, no coffee maker in the room,no extras period,not even a garbage can other then the bathroom garbage can. No pool. Old and outdated. Also pretty much prostitution is going on. It was gross and not even close to being worth the price. The only thing I can say is the staff were nice.. All 2 people I seen while there.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future. Hotel Management
I thought it would of been a little nicer. I didn't like the fact that they allowed animals. I also don't like the way the staff handles business
Business response:
Felicia, thank you for staying with us and for your feedback regarding our service. We are so sorry our service kept you from having an excellent stay. Your comments have been shared with our team, as our goal is to ensure every guest has an excellent experience throughout their stay. Thanks again for your comments and we hope you will stay with us again. Sincerely, Hotel Management
worst experience ever Had a late check in around 12am, no staff at the counter. Had to stand at the desk and yell for assistance. Lobby smelled of marijuana. Guest service representative was completely unprofessional. Checked into room and found bed bugs crawling on the bed.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future. Hotel Management
The staff was friendly. The breakfast was pathetic, the options all fitting on a small side table. The room was dated and smelled stale. The walls are also extremely thin, you can hear your neighbors watching TV and all the conversations in the hall.
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We are working with our staff to make sure we are paying the proper attention to these areas. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Unpleasant stay When I opened the door to my room, it smelled bad. I thought maybe someone had cooked something fishy and it would eventually go away. I left the room several times during my stay to walk my dog, each time the smell was still bad. The next morning I was looking for papert towels and looked under the sink. It had rotting garbage there. It looked and smelled like it had been there for days. This room had not been cleaned. I was VERY upset. I told the receptionist when I checked out. She apologized for the incon... read more
Business response:
David, thank you for taking the time to review our hotel. We were disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. We are taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. We look forward to having you visit again so we can provide you with a better experience. Sincerely, Hotel Management
Could be better, bed bugs, slim breakfast... Bed bugs! Manager at first didn't believe us then moved us to another room which also had bed bugs. Breakfast is coffee, oatmeal, prepackaged muffin, or granola bar. Room is ok size but bathroom door is on backwards making entry to toilet awkward. Kelly the manager did offer to work with us to refund our money, which is nice!
Business response:
Thank you for being our guest and for taking time to leave feedback. Please know that we have strict policies and procedures in place to prevent pest control issues. However, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
The Hotel looks clean from the outside, but when you get in. The floor was filthy and full of dog hair. In my room, I had to borrow vacuum and clean it my self. The house keeper was not there. The floor of wood was so sticky and dirty.
Business response:
Please accept my sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly.We will address this matter with our Housekeepingteam in order to ensure changes are made immediately to solve these problems.We hope you will consider giving us another opportunity to serve you in the future, and we do hope to welcome you back again soon. Sincerely, Hotel Management
A Place to Avoid This place has deteriorated badly over the few years since our last stay. While billed as an efficiency, there were no plates, cutlery, or even glasses. Sheets were torn and bath towels worn and the size of dish towels. Sink faucet in the bathroom did not work. Reception staff were kind and efficient, the overall condition of the hotel was not up to standard. We would not recommend staying here.
Business response:
David, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. Please know, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We truly regret the in... read more
Traveling as a female I did not feel safe. There were shady people hanging out in the parking lot. The guests were shady, hotel wasn't clean.
Business response:
Thank you for your review of our hotel and for sharing your feedback. Please know our top priority is the safety and security of our guests. We are sorry if any inconvenience occurred during your stay. Your feedback with regard to cleanliness has been shared with our housekeeping team to be more diligent in their efforts. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Pensacola - University Mall
How is Extended Stay America - Pensacola - University Mall rated?
Extended Stay America - Pensacola - University Mall has a 3.3 star rating with 2,825 reviews.
When is Extended Stay America - Pensacola - University Mall open?
Extended Stay America - Pensacola - University Mall is closed now. It will open tomorrow at 12:00 a.m.