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Extended Stay America - Pensacola - University Mall
- Hotels
- Pensacola, FL
About this business
Location details
809 Bloodworth Ln., Pensacola, FL, 32504, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
No breakfast. Just coffee and granola bars No real breakfast, no room service, and staff was not the nicest
Business response:
Thanks for being our guest. We apologize that you experienced so many difficulties while being here. Your feedback for the breakfast and the poor service has been shared with the appropriate individuals in an effort to improve our future guest experiences. Since we are an extended stay property, our housekeeping is done on a weekly basis to respect the privacy of our guests and offer them minimal intrusion. Please consider giving us another chance to provide you with a better stay on a future date. Sincerely, Hotel Manageme... read more
Check your room! I stayed one night with my son. Our room was musky, there was a large puddle of water, and the more I looked around, the more I noticed how shabby the room was overall. The bed was comfortable, but the recliner was broken. I would not stay here again. The front desk ladies were nice, though, so that was a positive.
Business response:
Victoria, thank you for bringing these issues to our attention. We sincerely apologize for the cleanliness and maintenance issues you experienced during your stay. This is certainly not acceptable and will be working with the appropriate department heads to see where we fell short and to ensure it does not happen again. We are really sorry for your experience and hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, Hotel Management
TERRIBLE experience the workers were very rude only one worker was nice. Manager was very unprofessional
Business response:
Thank you for being our guest. We are sorry for the service issue you experienced and regret the inconvenience caused. We have shared your concern with the front desk staff and are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you again when in the area. Sincerely, Hotel Management
A second chancea I wanted to give this hotel a second chance to prove that it is worthy. The last time i stayed was a disaster, however, I did receive an apology. My recent stay didn't even come close to satisfaction, so with that being said, the following mad me frustrated: long wait in getting towels, flat pillows, no ice machine, toilet stopped up, no dishes & utensils, no housekeeping until after a couple of days, I had to take out my own trash, wifi problem, & then the parking was terrible cause they had AT&T trucks blo... read more
Business response:
Jacqueline, thanks for evaluating your stay. We are disheartened to read about the difficulties you experienced while here. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments have been shared with the appropriate team members, so we can take action to prevent these sort of issues from happening again. We hope to have another chance to show you our true hospitality the next time you return to this area. Sincerely, Hotel Management
Lol No clean linen we had to request that they wash ours and the hostess said they don’t normally do that that was a courtesy u have to pay extra for room service we didn’t know so we didn’t get. The staff was extremely nice though
Business response:
Thanks for being our guest. We are sorry you were unhappy with our hotel policy in regard to housekeeping service and regret the inconvenience caused. Your concern has been shared with the concerned team members to improve our facilities moving forward. It was a pleasure hosting you, and we hope to welcome you back soon. Sincerely, Hotel Management
Extremely basic. No real amenities. Breakfast in the morning is coffee and granola bars. We stayed one night. On the positive side, dogs of all sizes seem to be allowed.
Business response:
Thanks for reviewing your overnight stay. Although you liked our pet-friendly facility, we sincerely apologize for not living up to your expectations or ours. We make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
HORRIBLE!!! THE ATTITUDE OF THE STAFF WAS HORRIBLE, ARGUMENTIVE, RUDE, UNPROFESSIONAL, I'M SAYING THIS ABOUT ONE STAFF IN PARTICULAR THERE .
Business response:
Cedric, we are extremely concerned to read your comments and apologize that our associate was rude to you. Our staff genuinely cares about providing an enjoyable stay to all of our guests, so this incident is not a reflection of our usual service standards. Appropriate action has been taken to ensure this is not repeated. We apologize for this unpleasant experience and hope you will consider a second visit. Sincerely, Hotel Management
Ridiculous amount of time to check in There were 2 couples in line ahead of us. We did not get checked in for 45 minutes. There was no one at the front desk so we all had to wait 10 minutes for the first couple to be helped. While the desk clerk was super nice she was so chatty that it made the wait way too long. Additionally, we were charged a pet fee that was not listed on Expedia. The shower was freezing! No hot water! Front desk did say it was being worked on. The room was large and clean.
Business response:
Thank you for choosing to stay with us. Although you liked your spacious room, please accept our apologies for the service issues you encountered and for our lack of responsiveness while here. Your feedback will be used to improve our service delivery and to prevent these things from happening in the future. Your comments have been shared with the team for improved coordination of efforts. We thank you for bringing this to our attention and hope you will consider giving us another chance to serve you better. Sincerely, Hote... read more
brothel I think they rent rooms by the hour
Business response:
Thank you for your stay. Our goal is to provide every guest with an outstanding visit, and from your review, it appears that we did not do that for you. We apologize the difficulties you experienced and hope you will give us another chance to provide a much better visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Pensacola - University Mall
How is Extended Stay America - Pensacola - University Mall rated?
Extended Stay America - Pensacola - University Mall has a 3.3 star rating with 2,825 reviews.
When is Extended Stay America - Pensacola - University Mall open?
Extended Stay America - Pensacola - University Mall is closed now. It will open tomorrow at 12:00 a.m.