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Extended Stay America - Peoria - North
- Hotels
- Peoria, IL
About this business
Location details
4306 N. Brandywine Dr., Peoria, IL, 61614, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
While in a convenient location, this hotel is in terrible disrepair and is NOT clean. When I arrived, the area behind the front desk was covered in laundry, papers piled everywhere, dirty mop leaning against the wall, was a very unappealing first impression. After checking in, I got on the elevator,that was 25% blocked by a luggage cart. and there was trash on the floor, the floor was stained and sticky. I got out on the third floor and found my room. The room itself was okay, the bathroom floor especially under the sink and... read more
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Bordering on Seedy. Not clean. Questionable odors ( cooking smells in the hallway). Ended up leaving & staying elsewhere.
Business response:
Thank you for sharing your feedback. We sincerely apologize for the odor and cleanliness issues you encountered in your rooms. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping department. Please be assured that remedial steps are underway to ensure this problems don’t happen again. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincerely, Hotel Management
Business response:
We are very sorry your stay did not live up to your expectations. We never want any of our guests to leave unhappy. We apologize for not delivering the experience you expected and the inconvenience caused. We would like to regain your trust and hope to serve you again in the future. Sincerely, Hotel Management
Business response:
Thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Don't expect ice! Arrived for one night to attend a funeral the next morning. Upon entering our room, it appeared to be quite nice - there was a full-size refrigerator, two-burner stove top and small sink. We had not anticipated these in the room. When we looked around for the ice bucket to make a drink, we couldn't locate one. Called front desk and was told they didn't have an ice machine!!! What? Told us to make our own in the trays in the freezer. OK-those should be ready in a matter of minutes!! For grins, I checked the ... read more
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
Our air conditioner was broke in our first room. We were told they were sold out. So the next morning I went back to the front desk again to mention it and the girl got us a new room immediately. Was hard to find people at the front desk if you needed something and was just overall disappointing. Will never book here again.
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
Totally disappointed The room had a very bad odor, the bedding had not been changed, the bath tub had public hairs, the room was cleaned appropriately. I had to buy extra cleaning supplies at the Walmart store just to clean and have comfort for just 1 night of sleep! For the amount of charge for 1 night’s stay, this is totally unacceptable! This hotel should have and keep better housekeeping!!!
Business response:
Yolanda, please accept our sincere apologies that we failed to provide you with the clean and comfortable room that you deserved and regret the inconvenience caused. We take the cleanliness of our rooms very seriously and steps are already underway with our housekeeping team to ensure this does not happen again. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Samantha has horrible customer service. never in 6 years have they EVER called me and this new person wakes me up to get information from me 'for security purposes'
Business response:
Aaron, thank you for being our regular guest. That being said, please accept our apologies for the behavior of one of our associate. Rest assured that we will reinforce our training to ensure such incidents are not repeated. Your feedback is valuable as it will help us improve our service moving forward. We hope to have another opportunity to make it up to you. Sincerely, Hotel Management
Business response:
Donnie, thank you for your stay. Our goal is to provide every guest with an outstanding visit, and from your rating, it appears that we did not do that for you. We apologize the difficulties you experienced and hope you will give us another chance to provide a much better visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Peoria - North
How is Extended Stay America - Peoria - North rated?
Extended Stay America - Peoria - North has a 3.4 star rating with 1,688 reviews.
When is Extended Stay America - Peoria - North open?
Extended Stay America - Peoria - North is open now. It will close tomorrow at 12:00 a.m.