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Extended Stay America - Peoria - North
- Hotels
- Peoria, IL
About this business
Location details
4306 N. Brandywine Dr., Peoria, IL, 61614, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for your rating. Our team strives to ensure an exceptional experience for all our guests, and we are so sorry we did not meet your expectations. We hope you will give us another opportunity to show you our hospitality and to prove we truly value your patronage. Sincerely, Hotel Management
No standards This hotel’s housing keeping needs improvement. When first checked in, my room wasn’t ready. Pillows on the floor, wet dirty towels in the bathroom. They put me in a different room (Smaller). The room had some defects. House keeping didn’t come make our beds or give us new towels. I’ve had better house keeping Service from Extended Stay before.
Business response:
It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Just ok The bed was hard,room not clean,despite waiting for 2 hours to be cleaned.
Business response:
Thank you for being our guest. We sorry for the issues you experienced and that our bed impacted your sleep. Please note, our housekeeping service is conducted on a weekly basis to respect the privacy of our guests staying for long periods of time. And fresh linens and towels are always available at the front desk. Although we provide this services at your request for a minimal fee. Your comments will help us as we continually improve our amenities and facilities moving forward. Thanks again, and hopefully we will have the o... read more
Disappointed We chose to stay here because each room has a kitchenette. Looks like I could have brought a hot plate to the room and been more up to date. You have to go to the front desk to get plates, bowls, cups, coffee maker, silverware... need I go on? No way to actually wash the dishes you use either. Blankets had cigarette burns in them, desk had pot shake in the drawers... pretty disappointing all around.
Business response:
Thank you for your feedback. We certainly apologize for any miscommunication regarding our dishware policy. Our front desk team makes every effort to communicate details on our amenities during check-in. To ensure cleanliness of kitchenware for every guest, we keep the dishware at our front desk and our team is happy to deliver them to the guest's suite. We have also discussed your concerns with our housekeeping members for improvement. We hope to welcome you back soon for the much better experience. Sincerely, Hotel Manage... read more
Disappointing Though we were looking for inexpensive for a quick overnight stay, I expected a little more cleanliness. The halls smelled, there was hair in our bathroom sink. But the most disappointing was the advertised breakfast included, which was why we chose this one over another inexpensive one. "Breakfast" offered was muffins, granola bars, cereal and beverages. All that was out granola bars and coffee. Never again
Business response:
Jill, thank you for being our guest. Although you liked our convenient location, we are truly sorry your room was not in the spotless condition it should have been when you arrived. We take the cleanliness of our rooms very seriously, so what you experienced is not typical for us, and we're sorry this was not the case for you. The steps have been taken to ensure oversights such as this do not happen again. We hope you will consider giving us a second chance the next time you are in our area. Sincerely, Hotel Management
Very mad u guys should no this stuff Well we didnt even get to stay there cuz u had to b 21 so we had to go search for a hotel in the freezing cokd
Business response:
Jonathan, We appreciate you taking the time to provide feedback, and we are sorry we were unable to accommodate you, and that our under-21 policy was not communicated in advance. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will offer us another opportunity to serve you again soon. Sincerely, Hotel Management
Frightening experience The hotel staff was friendly. Unfortunately, the room had not had a deep cleaning even if only one time per week. Had a frightening experience at 1:00 in the morning when a very loud argument with a lot of expletives broke out in the hallway. We were afraid bullets would soon come through the walls. Instead of saying she'd call the police, the desk clerk said she'd bring her phone. She didn't seem to be nearly as concerned as we were. We checked out instead of staying our third night. The same group wa... read more
Business response:
Thank you for your review. We apologize for the issues you experienced. On rare occasions we have guests who do not adhere to the property rules, resulting in disrupted sleep and annoyance for all those in the immediate vicinity. We are meeting with staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We hope you will consider giving our hotel another chance so we can leave you with a much better impression on your next visit. Sincerely, Hotel Managemen... read more
Dirty rooms... Horrible housekeeping, room was dirty as well as dirty/used towels hanging over shower rod and not just once. Food wrappers found under the desk several times and crumbs not cleaned off the counters. Often times the rooms smelled of smoke or men’s strong cologne. Very pleasant staff and accommodating to complaints. Would not stay again because it was an ongoing issue every time I stayed, I traveled to the area for work on a weekly basis.
Business response:
I apologize for the cleanliness issues you experienced during your stay. We do not take cleanliness issues lightly, and we're addressing this with our Head of Housekeeping. We have checks and balances in place to double inspect every room before guest checks in, or returns back to their room. We are redoubling our efforts to make sure that we adhere to these set procedures. I hope you will return so we can make it up to you. Sincerely, Hotel Management
Needs some attention in the housekeeping departmen overall it was not worth the money even though it was cheap
Business response:
Bonnie, please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Peoria - North
How is Extended Stay America - Peoria - North rated?
Extended Stay America - Peoria - North has a 3.4 star rating with 1,688 reviews.
When is Extended Stay America - Peoria - North open?
Extended Stay America - Peoria - North is open now. It will close tomorrow at 12:00 a.m.