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Extended Stay America - Philadelphia - Airport - Bartram Ave.
- Hotels
- Philadelphia, PA
About this business
Location details
8880 Bartram Ave., Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They did not clean my room after i requested the couch bed had trash in it with no sheets mold in the tub so couldnt get in the shower the whole stay the guest was nosey and the firealarm went off twice in the middle of the night
Business response:
Thank you for your review of our hotel. We regret the inconvenience you experienced due to the fire alarm going off and for the cleanliness issues you experienced in your room. It is also very unusual for our staff to be unresponsive to a guest when made aware of a problem. We will share your comments with our team to be more diligent going forward. We hope to host you again. Sincerely, Hotel Management
The tub had mold the carpets in The hall way was filthy the front desk lady at night was rude and i stayed on. The second floor and it sounded lime whoever was on the 3rd floor was running back and fourth all night until 6am and not only i paid for a room that they no longer have my bday weekend was suppose to be fun and relaxed but it was horrible
Business response:
Thank you for being our guest. We are sorry you were disappointed with your stay and for the cleanliness issues that you encountered. We also apologize that one of our associates was not at their best during your time. We have shared your comments with our management team, and appropriate actions will be taken. We regret the inconvenience you faced during your birthday weekend, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Business response:
Daniela, please accept our apologies for not living up to your expectations during your visit. We want every guest who stays with us to have an exceptional experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
It was very uncleaned, 1st level doesn't feel safe window locks doesn't work
Business response:
Thank you for posting a review of your stay. We sincerely apologize for the cleanliness and maintenance issues you encountered in your room. We do have procedures in place to prevent these types of mistakes. Regrettably, we missed something in our routine while you were here, and for that, we are deeply sorry. Please be assured that we have discussed your concerns with the respective teams, and we're working with them to fix all the problems immediately. We appreciate your valuable feedback and hope that you will give us a s... read more
Dirty un safe ratched i still wash 3 times a day to get the stench off
Business response:
Thank you for being our guest. We are concerned about our guest's health and safety, so we will share your comments with our housekeeping team to ensure a better experience going forward. We understand your frustration and regret the inconvenience caused. We hope you will consider revisiting us in the future. Sincerely, Hotel Management
I found my room window open in the winter with a poor lock for a first floor window. No ice trays in refrig since they don't offer ice machines. Then front desk wouldn't give me my money back after I reviewed the room since I was a late check-in. They knew I was going to be late 1 week prior. I left to seek another hotel & never stayed there. I want my money back.
Business response:
Thank you for your review. We are sorry for the difficulties you encountered during your visit. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Never again stay at an Extended Stay Hotel We asked if they had an airport shuttle, they said yes,but neglected to tell us it wasn't available on Sundays..took a cab for a cost of $17.00..when arri ving at our room we fpund 3 pillows on a chair without pillow cases...called the front desk, clerk said will send housekeeper..never came...went to front desk and clerk gave me 3 cases which we put on ourselves ..on checkout Monday morning went to lobby at 4:45am to take shuttle to airport..was told no shuttle, driver called in si... read more
Business response:
Alfred, thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not live up to our typical standards, and we are truly sorry your stay was anything less than exceptional. We hope you will consider giving us another chance to prove we are up to the task of delivering an excellent experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Bartram Ave.
How is Extended Stay America - Philadelphia - Airport - Bartram Ave. rated?
Extended Stay America - Philadelphia - Airport - Bartram Ave. has a 2.7 star rating with 2,596 reviews.
When is Extended Stay America - Philadelphia - Airport - Bartram Ave. open?
Extended Stay America - Philadelphia - Airport - Bartram Ave. is open now. It will close tomorrow at 12:00 a.m.