This profile has been claimed by the business owner or representative.
Extended Stay America - Philadelphia - Airport - Bartram Ave.
- Hotels
- Philadelphia, PA
About this business
Location details
8880 Bartram Ave., Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This property is not what is advertised. I did not feel comfortable here at all. The parking is behind a gate that is missing one side and the key to get out doesn't work. The light in the bathroom is dark and you can't see anything so you can't tell if it is clean. It didn't not seem sanitized.
Business response:
Thank you for being our guest. We are sorry we fell short of your expectations and regret the disappointment you had. Your feedback has been discussed with our maintenance and housekeeping associates to address the problems you outlined. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
The place was not very clean, even the hallways. My room smelled like someone smoked tobacco in there for years. The area is also very sketchy.
Business response:
Thank you for being our guest. We apologize for the inconvenience caused by the cleanliness issue. We will address this matter with our housekeeping associates to ensure that it does not happen again. Moreover, your comments about the smoke smell will help us enforce our no-smoking policy more effectively. There are no excuses to be made, but we hope you will allow us a chance to improve your impression of us. Sincerely, Hotel Management
It’s a no. Dirty outside the hotel with mattress and couch out of the trash bin next to parking. Dirty hall which is loud. Room was dirty, linens were not changed. Rusty appliances and floors in room were not swept.
Business response:
Amiyra, thank you for taking the time to review our hotel. We have read your comments and apologize for not providing a clean stay. We will relay your feedback with our housekeeping associates to work diligently and ensure we are more consistent in our service delivery. We hope you consider staying with us again, as we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Business response:
We are very disappointed that we did not deliver the exceptional stay you deserved. We never want to disappoint our guests in any way, and we would like to extend our sincere apologies for your experience. We hope you will revisit so we can make it up to you. Sincerely, Hotel Management
One of the 4 worst hotels in decades of travel Dirty, stained, shabby, smelly. Rude, surly check-in. Noisy all night long. I think this doubles as a homeless shelter for indigent families.
Business response:
Freya, thank you for your review. We are sorry for the difficulties you encountered. Your feedback has been shared with our housekeeping team to address the problems you encountered. We have also discussed your comments with our front desk to ensure we are diligent in our efforts going forward. Moreover, we wish we had the opportunity to address the noise issues while you were here. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests; therefore, we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always receive when staying with us. Sincerely, Hotel Management
No comforter on bed Room didn’t have a comforter just sheets on the bed and only 3 pillows on a queen. We told the front desk but they didn’t do anything.
Business response:
Thank you for your review. We apologize for not living up to your expectations and are sorry your suite did not provide the comforts you were hoping for. We regret we were unable to resolve it to your satisfaction. We will share your feedback with our appropriate team so that they are more diligent going forward. We encourage you to try us again as we are confident you will have a better experience. Sincerely, Hotel Management
The hotel is filthy. The carpet in room and hallways are very old Too much noise in the hallway. The room above us had someone running non stop all night. There are dogs in the hallway. Trash in the stairs well.
Business response:
Thank you for evaluating our hotel. We let you down in the most basic of ways by not providing clean and comfortable accommodations, and we apologize for these mistakes. Please be assured that we take these comments seriously, and we will address the concerns you outlined to take appropriate actions. We hope to have another opportunity to serve you in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Bartram Ave.
How is Extended Stay America - Philadelphia - Airport - Bartram Ave. rated?
Extended Stay America - Philadelphia - Airport - Bartram Ave. has a 2.7 star rating with 2,596 reviews.
When is Extended Stay America - Philadelphia - Airport - Bartram Ave. open?
Extended Stay America - Philadelphia - Airport - Bartram Ave. is open now. It will close tomorrow at 12:00 a.m.