This profile has been claimed by the business owner or representative.
Extended Stay America - Philadelphia - Airport - Bartram Ave.
- Hotels
- Philadelphia, PA
About this business
Location details
8880 Bartram Ave., Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
won’t return Sketchy and felt unsafe. People were lingering around the parking lot - drinking and hanging out just feet from the entrance. Our Family with children had to walk through a cloud of smoke when entering. Tight parking, limited access To drop bags, scratchy sheets. We Wont return.
Business response:
Thank you for taking the time to tell us about your visit. We always want to exceed the expectations of our guests; therefore, we are disappointed this was not your experience. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional stay you deserve. Sincerely, Hotel Management
My opinion book with property direct I showed up after a late flight in and there wwas undesirable people standing around out front and was feeling very unsafe. Walked into the lobby and my first impression was not very clean and rundown. I decided not to stay and ask for my money back. After three days of calling the hotel and hotels.com i still had to pay for the night. No happy with service from either party
Business response:
Thank you for taking the time to provide feedback about your experience. We regret we were not able to meet your expectations and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We also want to inform you that all financial inquiries on reservations made through a third-party, prepaid booking site, must be made through them, and we suggest you contact them directly. Thank you again for being our guest, an... read more
The room was not clean. The floors were sticky. We tried to use the fold out couch, but the mattress has food crumbs/stains on it. We called the front desk to requested additional blankets and pillows, however, nobody ever showed.
Business response:
Thank you for your review. We apologize for not living up to our commitment to clean, fresh accommodations during your visit. We will share your feedback with our housekeeping department so that they are more diligent going forward. Also, we apologize our service was not up to your expectations. We have followed up with our appropriate teams to make sure we do not disappoint you in the future. We hope you will give us another chance to prove ourselves. Sincerely, Hotel Management
The worst hotel I ever been in my life. Bad smell, creepy, noisy. Really bad experience
Business response:
Thank you for your review. We apologize for not meeting your expectations and for the difficulties you encountered. We do not take cleanliness issues lightly, and we are working with our housekeeping department to make sure that we deliver a superb stay every time. Also, our front desk is always available to resolve the noise problems, so we wish we had a chance to do it while you were here. We hope to have the chance to make it up to you on a future visit. Sincerely, Hotel Management
It was dirty and had a really bad smell. It was very noisy.
Business response:
Patricia, thank you for being our guest. We are sorry for the cleanliness issues you encountered and for the odor you experienced. Your feedback has been shared with our housekeeping team to address the problems you outlined. We also wish we had an opportunity to resolve the noise issues while you were here. We hope you will consider giving us a second chance to provide you the hospitality you deserve. Sincerely, Hotel Management
What a mistake!! This place had a stench that was overwhelming when I first went in. It smelled like a extremely dirty ashtray and on the third floor all I could smell is pot smell! There are huge trash cans in the stair area where you walk up and down the steps and they're always filled with trash and that stinks as well! The stairwells are very dirty they have paper and debris all over the carpeting all over the steps everywhere you look. People decided to have a party that went on past 2:00 in the morning and I just left ... read more
Business response:
We are sorry for the difficulties you endured that led to a disappointing experience. We apologize for the housekeeping issues you encountered. We will discuss your comments with the head of our housekeeping team to ensure we take corrective measures. Furthermore, we will also utilize your comments about the smoke smell to enforce our no-smoking policy more effectively. We want to regain your trust and hope you will give us to do so in the future. Sincerely, Hotel Management
when i first walked in the room we noticed that it had smoky smell , then i went to use the bathroom and noticed that it didn’t have any toilet paper in the bathroom AT ALL , so after that was settled the toilet wouldn’t flush , so after contacting the front desk and asked them to change my room they said they couldn’t because they were sold out . after walking thru the room we also noticed that the walls were extremely dirty and it looked like somebody poured some type of liquid on it and didn’t clean it up . The bed was pr... read more
Business response:
Thank you for being our guest. We sincerely apologize for the unpleasant condition of your suite. We will discuss your feedback with our housekeeping and maintenance teams to take appropriate actions and ensure we deliver spotless accommodations. We want to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
Business response:
Victoria, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Bartram Ave.
How is Extended Stay America - Philadelphia - Airport - Bartram Ave. rated?
Extended Stay America - Philadelphia - Airport - Bartram Ave. has a 2.7 star rating with 2,596 reviews.
When is Extended Stay America - Philadelphia - Airport - Bartram Ave. open?
Extended Stay America - Philadelphia - Airport - Bartram Ave. is open now. It will close tomorrow at 12:00 a.m.