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Extended Stay America - Philadelphia - Airport - Bartram Ave.
- Hotels
- Philadelphia, PA
About this business
Location details
8880 Bartram Ave., Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
NIGHTMARE ON EXTANDED STAY Your customer service is a zero. The employees looks overworked under pay no happiness or empathy at all. The smell in the building is disgusting. The noise level is ridiculously been on the 2nd floor the cracking of the floor above isn't appealing to rest during your stay. I will never again book with this company its a disgrace. You shouldn't call that a hotel its like a regular ghetto APPARTEMENT. Shame... never again.
Business response:
We were disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we regret not meeting your expectations. We assure you that what you experienced is not acceptable, and we will address the concerns you outlined to take appropriate actions. We value you as our guest, and we are sorry for the inconvenience caused. We hope to have another opportunity to serve you in the future. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Won't stay again. I arrived on a Wednesday at 130pm. In 20 years of travelling i have never been told i couldnt check in early during midweek. Check in was at 3pm. The service rep acted like she couldn't be bothered. There were maybe 5 cars in the parking lot. Cars playing loud music in the parki g lot late at night didnt help sleep much. A plus is the room was spacious and comfortable.
Business response:
Andrew, thank you for being our guest. We are sorry we could not provide you with early check-in and for the behavior of our associate. We are also sorry for the noise issue which disturbed your sleep. We wish we had an opportunity to address this and make your experience a relaxing one. On a positive note, we are glad you liked your spacious suite. Please consider staying with us, as we would like to improve your impression of us. Sincerely, Hotel Management
The hotel not clean.customer service is bad .un safety location
Business response:
Thank you for choosing our hotel and for taking the time to write a review. We were disheartened to read about the unsatisfactory service you experienced and for the cleanliness issue. Please accept our sincerest apologies for what transpired. We have discussed your concerns and comments with our leadership team and associates in an effort to improve our service level. We regret the inconvenience caused and hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service... read more
After receiving a confirmation email stating that our room was confirmed and I needed to take no further action when we arrived at the hotel the night before our flight left I went to check in and the lady told me that they had no rooms available. After I showed her that email she said that somebody tried to call me to confirm (which they never did) and since I didn’t answer they gave our room to so everybody else! Therefore we had to go to 4 other hotels in the area to try to find a hotel with rooms available, the only plac... read more
Business response:
Mike, thank you for sharing your concern. Please accept our apologies as we were not able to accommodate you this time. We offer no excuses for this mix-up, and we are sorry for the inconvenience caused to you. Your patience is appreciated, and we hope you will give us a chance to redeem ourselves on a future visit. Sincerely, Hotel Management
Business response:
Robin, thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing. Sincerely, Hotel Management
Business response:
Please accept our apologies for not living up to your expectations during your visit. We want every guest who stays with us to have an exceptional experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Jason, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
Shana, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Bartram Ave.
How is Extended Stay America - Philadelphia - Airport - Bartram Ave. rated?
Extended Stay America - Philadelphia - Airport - Bartram Ave. has a 2.7 star rating with 2,596 reviews.
When is Extended Stay America - Philadelphia - Airport - Bartram Ave. open?
Extended Stay America - Philadelphia - Airport - Bartram Ave. is open now. It will close tomorrow at 12:00 a.m.