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Extended Stay America - Philadelphia - Airport - Bartram Ave.
- Hotels
- Philadelphia, PA
About this business
Location details
8880 Bartram Ave., Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There were 3 couples in our group. I am the only one that stayed the rest found other hotels. My room was ok and just ok and theirs were dirty and smelled bad. The queen bed was a double and the fold out couch was bent and in vey poor condition. The property was run down and dirty. I would never recommend this property or stay here again. We picked this property because it had a kitchen but the kitchen was completely empty. We had to ask for a coffee pot that was supposed to be in the room. The secure parking lot was anythin... read more
Stay away STAY AWAY FROM THIS PLACE. My family and I were threatened as soon as we got into the parking lot. As I got out of the car there were 4 men outside smoking marijuana and I heard them say “white boy” so I proceeded to walk into the lobby and there was no one working. I stood there for a few minutes then a worker walked down the hallway and said “what you want” so I told her I was checking in and she ignored me and just kept walking. I walked back out into the parking lot and the 4 men just stared me down into my car... read more
Business response:
James, thank you for your review. We are sorry for the incident you outlined and regret the inconvenience caused. We will bring your concerns to the attention of our staff as we continuously strive to improve. We hope you will consider this as an isolated event and will give us another opportunity to provide you with a wonderful experience. Sincerely, Hotel Management
Horrible place Hotel charged my card 3 different times. The place was crap. It was so loud in common areas all the time. Stayed one night to be near airport and do extended parking. When we were leaving we were told we can keep our car there for free but they didnt have an airport shuttle and would "look" after our car. Total crap
Business response:
Brittney, thank you for the candid review. We are sorry for the disappointing experience you had and for the issues you had with the price of your stay. We will review your comments with our team and make sure we are well poised to serve you better the next time you are in our area. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
I never got my room that I paid for when I arrived they told me they were sold out I want my money Please and thank You
Business response:
Thank you for the feedback. We apologize that we did not have any available rooms when you arrived at our hotel. We understand your frustration and appreciate your patience. As your review is anonymous, we would appreciate additional information to identify your details and follow up. We hope you will give us a chance to redeem ourselves on a future visit. Thank you once more for your helpful feedback; we wish you all the best with your travels. Sincerely, Hotel Management
The description said there was a free airport shuttle. I asked the clerk to sign me up for a 5 am shuttle. He said he would and he would be sure to tell the night clerk. When I arrived at 5 am to catch the shuttle. The clerk said there hadn't been a shuttle since 3/2020. I would need to go out in the dark to the Embassy Suites to catch a shuttle. Side notes: I had no blanket in my room. When I went out to find a shuttle, there was a man smoking a joint at the door. I had to drag my suitcase several feet in the dark and hope ... read more
Business response:
Thank you for the feedback. We apologize if there was any confusion or misunderstanding regarding the shuttle service. We regret the inconvenience and appreciate your patience. As A teachable moment, we will share your comments with our staff. We hope you will reconsider and stay with us again the next time you are in the area. Sincerely, Hotel Management
Our room was dirty, mold in the bathroom, floor in living area, very sticky. No hair dryer. would not recommend this place to anyone. Down right dirty.
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with the head of our Housekeeping Department and housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Nothing special
Business response:
We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Needs upgrades and appropriate furnishings in room Staff was nice but that was it, didn't have a pull out bed, couch, chair anything so I ended up having to sleep in my car, definitely need an upgrade and they should allow smoking rooms as someone was CLEARLY smoking inside lol. Great pet policy and the staff was responsive to the horrid misrepresentation I faced with my room. Beds were VERY small and uncomfortable as well. Not like ES hotels I have stayed at around the county.
Business response:
Thank you for choosing our hotel for your stay. We are very disappointed to see your review, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Bartram Ave.
How is Extended Stay America - Philadelphia - Airport - Bartram Ave. rated?
Extended Stay America - Philadelphia - Airport - Bartram Ave. has a 2.7 star rating with 2,596 reviews.
When is Extended Stay America - Philadelphia - Airport - Bartram Ave. open?
Extended Stay America - Philadelphia - Airport - Bartram Ave. is open now. It will close tomorrow at 12:00 a.m.