Extended Stay America - Philadelphia - Airport - Bartram Ave.

Business response:

Thank you for being our guest. We are sorry for the cleanliness and maintenance issues you had in your suite and regret the disappointment it caused. Your feedback has been discussed with the appropriate team members to improve the quality of accommodations moving forward. We hope we have a future opportunity to restore your confidence in us. Sincerely, Hotel Management 

Business response:

Thank you for sharing your feedback. We regret you were unable to stay with us this time. Unfortunately, financial inquiries on reservations made through third-party booking websites must be made through them, and we suggest you reach out to them. We appreciate your patience, and we hope you will allow us another opportunity to serve you in the future. Sincerely, Hotel Management 

Business response:

Angelica, thank you for your feedback about your stay at our hotel. I cannot apologize enough for the poor service you received and for the odor you experienced. I have shared your comments with my team to ensure we are well-poised to serve you in the future. We are committed to making sure every guest has a relaxing experience, and we are very sorry for letting you down. We value your candid feedback and hope you will consider staying with us again so we restore your confidence in us. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to share comments about your stay. We strive to consistently deliver exceptional service, so I apologize you had a disappointing experience with us and for not meeting your expectations. We hope you will allow us another opportunity to regain your trust and provide you with the perfect stay you deserve. Sincerely, Hotel Management 

Business response:

Ieaha, thank you for the review. Please accept my sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take cleanliness issues lightly. We will address this matter with our Head of Housekeeping and with the department associates in order to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you in the future, and we do hope to welcome you back again soon. Safe travels.... read more

Business response:

Ronnie, we are very sorry we failed to deliver the exceptional experience you deserved. We apologize for not being at our best during your stay, and we hope you will give us an opportunity to restore your faith in us. Sincerely, Hotel Management 

Business response:

Theresa, thank you for being our guest. We are sorry for not meeting some of your expectations, and even more distressing is the fact that you were met with anything other than friendly service. Kitchenware and toiletries for your suite are available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items to your suite. Your comments have also been discussed with our team to make sure we are consistent with our service delivery. Meanwhile, we want you to know that we are a non-smoking hotel... read more

Business response:

Julie, we are disappointed to learn that we did not meet your expectations. Please accept our apologies for failing to provide you with the stay you deserve. We hope you will consider returning so we can show you the hospitality for which we are known. Sincerely, Hotel Management 

Business response:

Thank you for your review of our hotel. We are sorry you experienced so many difficulties during your stay with us. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments will be shared with our team, and we will take the appropriate steps to prevent these issues from happening again. We hope to host you again. Sincerely, Hotel Management