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Extended Stay America - Philadelphia - Airport - Bartram Ave.
- Hotels
- Philadelphia, PA
About this business
Location details
8880 Bartram Ave., Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I booked this property because it specified free shuttle from airport. Out of service both ways! I had to pay for cab service that I did not expect. There was evidence that precious guests had smoked in the room. Window was open when I got in. One bed did not have pillowcases. No cups for water. Clerks were efficient but otherwise a very poor facility, not as advertised
Business response:
Jackie, thank you for reviewing your stay. We are sorry our shuttle services were out of service during your stay an regret the inconvenience it caused. We also apologize for the issues you had in your suite. We will share your concerns with the appropriate team to ensure a better experience going forward. We value your feedback and hope to have the chance to make it up to you in the future. Sincerely, Hotel Management
The place has kitchen with no cooking utensils I waited a whole Day to get a small pt and 2 pLates the pot so small. I couldn’t use it and no knives
Business response:
We are very sorry we failed to deliver the exceptional stay you deserved. We have no excuses to offer, but we extend our sincerest apology and want you to know that we are making adjustments and are working to deliver better stay going forward. We hope you will give us another chance, so we can make it up to you. Sincerely, Hotel Management
The room was a nice size but hadn't been thoroughly cleaned. The hallways had stains all over. The floor of the room sunk when you walked anywhere near the middle of the room. Apparently, the previous guest spilled their drink on the bar area and down the wall. The lamps were dusty. The hairdryer didn't work. I requested extra blankets and was given extra towels. I called down to request dishes (which I mistakenly assumed would already be in the room) and was told that they were completely booked and did not have any more bu... read more
Business response:
Lanie, on behalf of our entire team, we apologize for the service and cleanliness issues you encountered. This is not acceptable, and we have shared your comments with the housekeeping and front desk team to be more diligent in their efforts going forward ensuring this is not repeated in the future. Also, we apologize we were unable to provide you with the kitchen amenities and regret the inconvenience caused. We understand the importance of the kitchenware while having an extended stay, and we will discuss this with the lea... read more
The place was bad and smelled and was like a homeless shelter and the night loby person after 12 am was not nice at all
Business response:
Damion, it is disappointing to read we didn’t live up to our typical standards. You deserved a comfortable and stress-free stay, we are extremely sorry we fell short in your case. Please consider giving us another chance so we can make a favorable impression of our hotel. Sincerely, Hotel Management
I was in room 225 Friday Jan 31st. There were roaches in the room. Kitchen counter, bathroom had roaches crawling around. Very disappointed in the cleanliness.
Business response:
Talib, thank you for being our guest. We are sorry for the cleanliness issues you encountered in your room and regret the inconvenience caused. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent any future issues. Please give us another chance so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Bartram Ave.
How is Extended Stay America - Philadelphia - Airport - Bartram Ave. rated?
Extended Stay America - Philadelphia - Airport - Bartram Ave. has a 2.7 star rating with 2,596 reviews.
When is Extended Stay America - Philadelphia - Airport - Bartram Ave. open?
Extended Stay America - Philadelphia - Airport - Bartram Ave. is open now. It will close tomorrow at 12:00 a.m.