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Extended Stay America - Philadelphia - Airport - Bartram Ave.
- Hotels
- Philadelphia, PA
About this business
Location details
8880 Bartram Ave., Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The place looked dirty and smelled like cigarettes,even the non smoking rooms smelled like cigarettes. There were holes in the walls sofas cabinets. Never again I was grossed out it was a waste of money I was so unhappy.
Business response:
Dear Guest, Thank you for sharing your experience with us, and we sincerely apologize for the disappointment you encountered during your stay. We take cleanliness and guest comfort seriously, and we are addressing the issues you mentioned with our housekeeping and maintenance teams. Your feedback is invaluable to us, and we will use it to make immediate improvements. We understand your frustration and regret any inconvenience caused. Please consider giving us another chance to provide you with a more pleasant stay.Sincerely,... read more
Terrible
Business response:
Dear Darnell, Thank you for sharing your feedback. We are sorry to hear about your experience and apologize for any inconvenience caused during your stay. We take guest feedback seriously and will use your comments to improve our services. We appreciate your feedback and hope to have the opportunity to welcome you back for a more positive experience in the future. Sincerely,Hotel Management
Dirty Our room was dirty and even seen a roach!! Will never stay here again!
Business response:
Dear Matthew, Thank you for bringing this to our attention. We sincerely apologize for the cleanliness issues you encountered during your stay, as well as the presence of a roach. Providing a clean and comfortable environment is essential to us, and we regret that we fell short of your expectations. Rest assured, we take your feedback seriously and will take immediate action to address these issues. We hope to have the opportunity to regain your trust and provide you with a much-improved experience in the future.Sincerely,Ho... read more
The female at the check in desk was not friendly or hospitable at all. It seemed as if it pained her to have to check in guests. There were roaches in the room! I have pictures and video. Building is filthy and has an odd odor. There was a large pool of water seeping out from one of the doors that leads to the side entrance of the building that stays unlocked by the way. I will never stay here again and I need to disinfect and fumigate my suitcase and clothes to make sure no critters came along for the ride. The appliances i... read more
Business response:
Dear Jade, Thank you for sharing your concerns with us. We sincerely apologize for the unsatisfactory experience you encountered during your stay. Rest assured, we are taking immediate action to address each of the issues you've raised to ensure our guests' comfort and satisfaction. Your feedback is invaluable, and we appreciate the opportunity to improve. We hope to have another chance to exceed your expectations in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Bartram Ave.
How is Extended Stay America - Philadelphia - Airport - Bartram Ave. rated?
Extended Stay America - Philadelphia - Airport - Bartram Ave. has a 2.7 star rating with 2,596 reviews.
When is Extended Stay America - Philadelphia - Airport - Bartram Ave. open?
Extended Stay America - Philadelphia - Airport - Bartram Ave. is open now. It will close tomorrow at 12:00 a.m.