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Extended Stay America - Philadelphia - Airport - Bartram Ave.
- Hotels
- Philadelphia, PA
About this business
Location details
8880 Bartram Ave., Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not a place for kids.. We booked this hotel because we had an overnight layover in Philadelphia and didn't want to spend too much since it wasn't even a full night. And since we were flying with 2 toddlers, we were hoping they could get a little bit of sleep.. When we got there, we had to change rooms twice because they heavily smelled like cigarette. The gentleman at the front desk was very kind and helpful, no complaints there. However the hotel itself was very sketchy and pretty rundown. There were marks on the doorframe ... read more
Business response:
Dear Nicholas, Thank you for being our guest and for the valued feedback. We are genuinely sorry for the cleanliness issues with your guest room and any oversight on our part. Our promise to our guests includes a commitment to providing a clean, fresh environment. Therefore, we regret that we did not meet these expectations. Thank you for bringing this to our attention so we can address it appropriately. Once again, we are sorry for these concerns and hope to have you back for the seamless, outstanding stay you deserve.Since... read more
There were cockroaches in the room, I have videos. I decided to leave once I arrived in the room & now I’m waiting for a refund. The staff was rude & ignorant.
Business response:
Dear Nadia, Thank you for the feedback regarding your stay in our hotel. We are sorry for the disturbances you reported and assure you we will do everything possible to discourage their entrance to our hotel. Our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future issues. We apologize for our associate's behavior and appreciate you informing us of this incident. We understand your disappointment, and your feedback is being reviewed with the team members to see what went ... read more
didn't like anything
Business response:
Dear Bindhu, Thank you for choosing our hotel. We are sorry your stay with us was anything other than perfect, and we wish we could have had the opportunity to address your concerns while you were still here. Nothing is more important to us than ensuring that our guests have a comfortable and relaxing stay, and we hope you will consider giving us another chance to demonstrate the type of service we usually provide.Sincerely,Hotel Management
The staff Malika was extremely rude to me and my guests who were turned away at around 3am due to a misunderstanding with Expedia and the hotel. I booked 2 rooms and only Recieved 1 room My guests had to book with a nearby hotel 3am which is so insensitive and inhumane.
Business response:
Dear Pricilla, Thank you for taking the time to review our hotel. We are deeply sorry for the issue with your reservation and how it was handled. We will review your comments with our team to ensure that such incidents are avoided in the future. We appreciate you bringing this to our attention and your patience with us. We would like to make it up to you and show you the hospitality you deserve on your next visit to the area.Sincerely,Hotel Management
Blood stains on sofa bed mattress. Some kind of dark stains on sofa back. Inebriated/drugged individuals in lobby. Loud surroundings couldn’t sleep. Table had food crumbs stuck on. It’s a wonder that the health and sanitation department hasn’t condemned this place. Do yourself a huge favor and stay away!! Expedia should blacklist this property!!!
Business response:
Dear Christopher, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
Hotel staff were not pleasant
Business response:
Dear Carol, Thank you for your review of our hotel. Please accept our deepest apologies for the level of service you received from one of the staff. We take our guests' comments seriously, as they will help us enhance the experience for future guests. Your observations are always appreciated as we continuously work to ensure the seamless delivery of the best hotel experience. Please give us another opportunity to show you a better service.Sincerely,Hotel Management
I paid for upgraded internet that didn't stay connected. The linen was dingy. How do you have the nerve to charge for parking in a non secured lot? And the audacity to have a list of items they will charge you for if you're desperate enough to take them! We won't even ask why you advertise having everything in a furnished apartment but there was no dishes or cookware anywhere! Oh and that free breakfast is a cup of coffee!! They must have a kickback contract somewhere because I don't know how they stay in business with the s... read more
Business response:
Dear Robert, Thank you for sharing your review. Please accept our sincere apologies for the inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance to provide you with your desired stay.Sincerely,Hotel Management
No remote, no ice, charging fees for everything but the door knob
Business response:
Dear Maurice, Thank you for sharing your experience. We sincerely apologize for the inconvenience you encountered during your stay. Your concerns regarding the lack of a remote, absence of ice, and unexpected fees are duly noted. Please know that we take your feedback seriously, and our team is working diligently to address and rectify these issues. We appreciate your patience and understanding. We value your insights and hope to have the opportunity to better serve you in the future.Sincerely,Hotel Management
I hate this place now sure the rooms are big but I want my deposit back and I can’t get through it he front desk been hung up on 7 times now
Business response:
Dear Stefan, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Bartram Ave.
How is Extended Stay America - Philadelphia - Airport - Bartram Ave. rated?
Extended Stay America - Philadelphia - Airport - Bartram Ave. has a 2.7 star rating with 2,596 reviews.
When is Extended Stay America - Philadelphia - Airport - Bartram Ave. open?
Extended Stay America - Philadelphia - Airport - Bartram Ave. is open now. It will close tomorrow at 12:00 a.m.