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Extended Stay America - Philadelphia - Airport - Bartram Ave.
- Hotels
- Philadelphia, PA
About this business
Location details
8880 Bartram Ave., Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff was very nice.
Business response:
Dear Tarutani, Thank you for choosing our hotel for your stay. We are glad for your kind comments about our staff. However, we are sorry if we missed out on any essential opportunities to make your stay the seamless, memorable one you deserve. Please accept our sincere apologies for any issues you experienced. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guest.Sincerely,Hotel Management
From the rear side of the building i had to walk all around the building to go my room, rear entry has been unusable. Bathtub was clogged, floore had sticky dirt,. Check out time 10 am room keys stop working, when i tell everything to front desk she said i am fine and good to go🤔🤔 breakfirst table has some gonila bars those all are meshed
Business response:
Dear Mohammad Z, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to host another occasion and provide you with the seamless stay you deserve!Sincerely,H... read more
Olor a basura y cigarrillos en los pasillos. Cucarachas en el baño saliendo por los drenajes. Nevera no funciona propiamente, elevador no funciona, no desayuno como prometido. Sofa bed en malas condiciones al abrirlo. No lo recomiendo.
Business response:
Dear Emelys, Thank you for taking the time to post your review. We truly value our guests' comments and opinions. Sorry we didn't meet your expectations. Your feedback is vital and will be addressed adequately by our concerned team. Also, our front desk team can help you improve your stay. Please provide us another chance to serve you with our usual service. Thank you again, and we wish you all the best.Sincerely,Hotel Management
Stunk
Business response:
Dear Vernon, Thank you for your feedback. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management
Awful We left immediately. They wanted a $20 per day charge to park, the staff was rude, and the place a mess. Pushing for a refund,
Business response:
Dear Kevin Deliee, Thank you for your review of our hotel. We hope you will accept our deepest apologies for the level of service you received from our staff. We take our guest comments seriously, as they will help us enhance the experience for future guests. We hope to have another opportunity to show you this was an isolated incident. Sincerely,Hotel Management
1) Rugs clearly haven’t been cleaned in a long time 2) bathroom clearly was not cleaned- soap scum in bathtub. 3) furniture and carpet stains 4)- bed linen was clean 5) receptionist was friendly and courteous Clearly the facility does not have a competent manager. We were told our room was checked by the manager before we arrived. If the condition of that room was acceptable to the manager, whoever he or she is, clearly is not qualified to be in that position.
Business response:
Dear Joseph, Thank you for staying with us and sharing your review. While we are pleased that you appreciate our associate's hospitable service, we apologize for your suite not meeting your expectations and for the inconvenience this undoubtedly caused. We are sure this resulted from miscommunication between our housekeeping and front desk departments since a suite should only be available for occupancy once the cleaning process is complete and a supervisor inspects it. We assure you that what you experienced is unacceptable... read more
Everything was dirty
Business response:
Dear Sory, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. Please return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely,Hotel Management
I was not happy with this 1 night stay. I spent one night here with my mom and thought the kitchen/ room would be a plus however everything was missing. No drain stoppers Horrible toilet pressure No cups The air was minimum no matter what setting i put it on I paid for 2 queen size beds 1 was truly a queen and the other was a queen boxspring with a full sized mattress. I am not sure if all rooms are bad but 209 is.
Business response:
Dear Paullette, Thank you for choosing our hotel for your recent visit to the city. It is disappointing to know about your experience, as we take pride in providing outstanding hospitality and comfortable accommodations. We have shared your comments with our entire staff to ensure our focus remains on exceptional service to every guest. We hope you will give us another chance to welcome you back soon. Our entire team would love for you to experience our hotel the way you should have on this visit. Thanks again for being our ... read more
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Bartram Ave.
How is Extended Stay America - Philadelphia - Airport - Bartram Ave. rated?
Extended Stay America - Philadelphia - Airport - Bartram Ave. has a 2.7 star rating with 2,596 reviews.
When is Extended Stay America - Philadelphia - Airport - Bartram Ave. open?
Extended Stay America - Philadelphia - Airport - Bartram Ave. is open now. It will close tomorrow at 12:00 a.m.