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Extended Stay America - Philadelphia - Airport - Bartram Ave.
- Hotels
- Philadelphia, PA
About this business
Location details
8880 Bartram Ave., Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There was trash left under bed , bed was very uncomfortable, floor had dirt marks in the bathroom , tv remote did not work , you have to pay for parking
Business response:
Dear Aaren, Thank you for taking the time to evaluate our hotel. Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. We have discussed your concerns with our housekeeping and maintenance team to ensure all rooms are thoroughly inspected before allocating to future guests. Moreover, we are sor... read more
Desperate times call for… Not so great. It was cheap, but less than up to par. Dirty floors, dirty cabinets, floors were uneven…I got what I paid for.
Business response:
Dear Daniel, We're disappointed to see that your recent stay did not meet your expectations or ours. We genuinely value the comfort of our guests, and we apologize for falling short in this aspect. While we aim to provide affordable accommodations, we also want to maintain a high standard of cleanliness and comfort. Your feedback is valuable to us, and we will address the issues you mentioned to ensure a more immaculate and relaxing accommodation for our guests in the future. We hope you will consider giving us another chanc... read more
HORRIBLE This was not a great experience. Hotel is very dirty Is used as transitional housing "Breakfast" is coffee and granola bars The front desk staff is virtually non existent and spent 10 min waiting (staff was sleeping in the back office) for someone to come to the desk and fix our key cards (kept not working) the hotel is DIRTY. Alot of the plugs in the rooms dont work. Bathtub drain didnt drain properly (took almost 15 min to empty after a shower) bathroom door didnt shut properly. One good thing is the hotel is 15 m... read more
Business response:
Dear Amy, Please accept our apologies for not meeting your expectations in your outlined areas. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, after reading your experience's details, we sincerely apologize that we could not make that happen for you. We will share your concerns with the appropriate teams to ensure our guests receive the best experience they deserve. Thank you again for your candid feedback, and we hope to have the opportunity ... read more
Never again It wasn’t close to the pictures. The rooms smelled really bad like old trash. The floors were sticky the bathroom hit here on the floor. The first room I was in the bed was broken the second room the bed wasn’t broken but it still smelled really bad.
Business response:
Dear Barbie, Thank you for taking the time to evaluate our hotel. Please accept our apologies for your allotted suite not being up to your expectations and for the inconvenience caused by switching rooms. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. Your concern has been shared with the appropriate individuals, and we are following up to determine where we went wrong and how we can avoid future inconveniences. We are wh... read more
Roach bate ecerywhere My daughter and I stayed at Extended Stay in Philadelphia on Bartram Ave. we got in late and checked in and went to the room there was roaches and roach bate everywhere. I asked to speak to the manager I was told the manger would be in at 9 am. I greet the manger that following morning and he said to me roach bate is a regulation on all first floors of their hotel. He said he could adjust my bill to half. I was applaud regarding his answer regarding the roach bate. Have not as of yet received and adjust... read more
Business response:
Dear Mary, Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We understand how important it is to have a clean, well-maintained, and pest-free room, and we’re sorry for being unable to make that happen for you. Moreover, we regret that our team was not as responsive as they should have been in addressing your concerns and that you have not yet received the promised adjustment on your bill. Please be assured that what you experienced is una... read more
Old and outdated. Dirty carpets, stained towels, greasy - dirty kitchen and to top it off an unpleasant unwelcoming staff member. The lobby stinks. Pay a little more and stay somewhere else.
Business response:
Dear Melissa, We regret that we couldn't give you a better impression of our hotel, and we apologize for not meeting your expectations regarding the condition of our property. Our promise to our guests includes a commitment to providing a clean and well-maintained environment, and we are very sorry that did not happen when you were here. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping and maintenance team for review and action. Moreover, we regret that our te... read more
Beautiful area but terrible staff. Breakfast is to improve
Business response:
Dear Elisa, We appreciate your valuable feedback about our beautiful area. However, we sincerely apologize for the lack of satisfactory service provided by our staff and for the inconvenience this may have caused. We take such feedback seriously and assure you that we will make every effort to address the issue and improve our service. Additionally, we appreciate your comments regarding our breakfast and will take steps to enhance the quality of our offerings. Thank you for bringing these matters to our attention. We hope to... read more
Extended-Stay? Not for me. The whole place is in poor repair. The check-in process is tedious and time-consuming. I was charged $ for parking. This was NOT disclosed in the booking. Parking was clearly listed as an amenity. The breakfast itself was literally grab-n-go. The morning coffee was OK.
Business response:
Dear Mark, Thank you for your recent stay at our hotel. We sincerely apologize for any inconvenience you may have encountered during check-in. Additionally, we empathize with your concerns regarding the parking fee and regret you were not entirely satisfied with the quality and condition of our accommodations. To maintain transparency, we frequently update our website with the most up-to-date information and pricing so guests can review parking rates before booking. We are committed to providing a high-quality guest experien... read more
It was a place that people lived there. Rooms had holes in the wall and outdated. Dogs barking all night. Room door looks like it was broken into. Did not close properly and looks unsafe.
Business response:
Dear Danielle, Thank you for sharing your thoughts on your recent stay. Your comment is important to us, and we want you to know that we always prioritize the safety and comfort of our guests. Therefore, we apologize that this was not your experience. If we had been made aware of these issues during your time with us, we would have been more than happy to address the situation and provide the necessary assistance promptly. Rest assured that we take these issues seriously and are committed to improving in these areas to ensur... read more
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Bartram Ave.
How is Extended Stay America - Philadelphia - Airport - Bartram Ave. rated?
Extended Stay America - Philadelphia - Airport - Bartram Ave. has a 2.7 star rating with 2,596 reviews.
When is Extended Stay America - Philadelphia - Airport - Bartram Ave. open?
Extended Stay America - Philadelphia - Airport - Bartram Ave. is open now. It will close tomorrow at 12:00 a.m.