Extended Stay America - Philadelphia - Airport - Bartram Ave.

Business response:

Dear Guest, Thank you for your feedback regarding your concerns during your time with us. We understand the importance of providing our guests with a clean and peaceful environment and sincerely apologize for falling short. We take your concerns seriously and will investigate the issue to address it effectively. Your feedback is appreciated, and we hope to provide you with a more tranquil and enjoyable stay in the future.Sincerely,Hotel Management 

Business response:

Dear SUMAN, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we sincerely apologize for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance so we can provide you with the superior hospitality you should always expect from us.Sincerely,Hotel Management 

Business response:

Dear Krishna, Thank you for taking the time to write a review of our hotel. Your comments on the mentioned issues have left us disheartened. We will look into this further and significantly appreciate you bringing this to our attention. Also, we apologize for the front desk team's inability to assist you when needed. Our staff is included in the discussion to ensure this service failure doesn't happen again. Your feedback will help us to improve our service and guest experience continuously. Please return, and we provide you... read more

Business response:

Dear Angie, Thank you for staying at our hotel. Our main priority is to provide a comfortable stay for our guests; therefore, we apologize that you were not completely satisfied with our mattress. We know that your fully equipped kitchen isn't complete without the supplies necessary to cook. To ensure the cleanliness of every guest, we keep the dishware at our front desk, and our team is happy to deliver it to the guest's suite. We are sorry if this was not communicated to you. We are glad that you liked our location. We hop... read more

Business response:

Dear Guest, We appreciate you choosing us and providing your feedback. It is very disappointing to read about your experience at our hotel. This is not the impression we like our guests to have when staying with us, and we sincerely apologize for letting you down. Thank you for sharing your comments, as it will help us improve our services. We hope you will consider this an isolated incident and return for another stay. We would love the opportunity to provide you with the outstanding hospitality we strive to give all of our... read more

Business response:

Dear Scott, Thank you for taking the time to share your thoughts. We aim to provide exceptional service to all our guests, and we apologize for falling short of your expectations. Also, we understand that our deposit policy may have caused inconvenience. However, we want to assure you that we prioritize transparency by listing all charges on every booking source so our guests can make informed decisions. Please don't hesitate to reach out to us directly at the hotel if you need any assistance. We will take appropriate measur... read more