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Extended Stay America - Philadelphia - Airport - Bartram Ave.
- Hotels
- Philadelphia, PA
About this business
Location details
8880 Bartram Ave., Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They had bed bugs , need I say more!!!
Business response:
Dear Faron, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
We drove 5 hr and was told no room was available for us.
Business response:
Dear Agata, We apologize for the inconvenience you encountered upon arrival. We are reviewing this incident with our team members to see what went wrong and how we can handle such situations better from now on. Although your experience is not typical, we have room to improve, and you have our assurance that we will. Please reach out to our front desk for further assistance and consider giving us the opportunity to make it up to you on another visit.Sincerely,Hotel Management
Every time we needed to ask for something at the desk, there was at least a 10 minute wait. Didn't have sheets for the pullout 'sofa', which really was a twin size. Only 2 towels. Hallways and elevator hadn't been cleaned for a while.
Business response:
Dear Rebecca, Thank you for choosing to stay at our hotel. Please accept our apologies for the inconvenience you experienced due to our staff not being responsive to your needs. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We have shared your comments with our team so we can take the appropriate action moving forward. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management
Skitten opplevelse i Philadelphia Eneste positive var at det ligger 5 min tur fra Philadelphia Airport. Grusom lukt i korridoren og sterk røyklukt på rommet (non-smoking room). Da blir det patetisk at vi måtte betale $100 i sikkerhetsdepositum mot røyking++. Dette depositummet er ikke tilbakeført enda, ett døgn etter overnattingen (!!!!). Sovesofaen var forkastelig. Fjermadrassen var så utslitt at det var som å ligge i en hengekøye. AC på rommet bråket som en kompressor slik at den måtte slås av for å kunne få sove. Generelt... read more
Business response:
Dear Herold, We regret our oversights while preparing your room, which resulted in a disappointing stay. We have checklists to inspect every suite after we have serviced it. Unfortunately, we may have missed something during this process, and we sincerely apologize for the inconvenience caused. We have addressed this with our team to reiterate the importance of our daily checklists and ensure this isn't repeated. Further, processing refunds can take your bank a few business days. In the meantime, please feel free to reach ou... read more
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Bartram Ave.
How is Extended Stay America - Philadelphia - Airport - Bartram Ave. rated?
Extended Stay America - Philadelphia - Airport - Bartram Ave. has a 2.7 star rating with 2,596 reviews.
When is Extended Stay America - Philadelphia - Airport - Bartram Ave. open?
Extended Stay America - Philadelphia - Airport - Bartram Ave. is open now. It will close tomorrow at 12:00 a.m.