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Extended Stay America - Philadelphia - Airport - Bartram Ave.
- Hotels
- Philadelphia, PA
About this business
Location details
8880 Bartram Ave., Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Low quality, bad smell room, garbage on all emergency stair floors.
Business response:
Dear Ertugrul, Thank you for staying with us and sharing your review. We apologize for the issues you had. Our team works hard to provide every guest with spotless, fresh accommodations; therefore, we are disappointed this was not your experience. Our housekeeping team is working to correct this for you. Our front desk team is available 24 x 7 to help you and make your stay; please connect with them. Your satisfaction is our top priority, and we hope to earn back your trust in our hotel on your next visit to the city.Sincere... read more
Dirty, poorly maintained, unsafe.
Business response:
Dear Heather, Thank you for staying with us and sharing your review. We are sorry that your experience did not meet our high standards of providing clean, comfortable, and well-maintained suites. We have taken note of your feedback and will use it to improve our services. We hope you will give us another chance to provide you with the flawless stay you deserve.Sincerely,Hotel Management
It was a horrible experience. We are now staying at a new hotel due to our room being unclean when we walked in. Beds had been slept in and there were dirty towels on the floor, soaking wet. We were given a new room with only one bed which didn’t match what I had previously booked. Very disappointing and will not be staying with Extended Stay again.
Business response:
Dear Alexandria, We regret that we couldn't give you a better impression from the moment you checked in, and we apologize for any frustration this undoubtedly caused. We are sorry we could not resolve this issue to your satisfaction, and you ended up canceling with us. We are wholly committed to regaining your trust and confidence and hope this unfortunate situation will not deter you from staying with us again.Sincerely,Hotel Management
Entering the room, room smelled, carpet was dirty, bathroom had pieces of hair from the previous person who stayed, bees had spring issues if you move a little,room was booked for three people and only two towels were given when asking receptionist for third towel …. She had rudely mentioned to come pick it up from the lobby when in a hotel they should have someone drop to the room. Again calling receptionist about breakfast info. Reply was rude and nasty. When using toilet in the morning it stopped flushing. A relative who ... read more
Business response:
Dear Amy, Thank you for choosing us. We apologize for not meeting your expectations for a clean and comfortable hotel experience. Our housekeeping team works hard to keep the area clean and fresh, and we regret them missing a few spots during your room preparations. Also, we regret that our front desk team needed to be more attentive to your needs, and this behavior is not at all appreciated; we will instruct them to prepare a stock of towels and linens for our guests. We appreciate your business and hope you will consider s... read more
Will never stay here again Room 232 Had Active Roaches Floor in hallway was sticky Card keys had multiple problems in the middle of the night Noone watching the front desk to help with issues All side entrances were closed off for entry with only available parking in rear so had to walk completely around to front entrance for re-entry (Card Keys did not access any exterior doors)
Business response:
Dear William, Thank you for choosing us. We are sorry for not providing you with a better experience. Our housekeeping team is active in looking and caring for all the rooms for their cleanliness and comfort. But we regret that if we missed anything, we would address this with our pest control team to review the mentioned room. Also, we are informing our maintenance team to check the keys and locks of the entire hotel to avoid the inconvenience caused to you while here. Learning that our front desk team was unavailable to at... read more
Disappointing Uncleanly conditions, I was given a room that had hair and crumbs in the bed, dirty towels in the bathroom. Front desk clerk was kind and gave us another room however keys did not work so we again had to go back to the front desk. Hallways had old bed frames and other items, as it looks like they are remodeling old rooms. The hallway shade bad odor like old food and urine. You had to pay for parking to an open/uncovered parking lot, which quite honestly felt unsafe to walk in in the evening.
Business response:
Dear Jenifer, Thank you for staying with us and reviewing your experience. Please accept our apologies for not meeting your expectations in your outlined areas. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, after reading your experience's details, we sincerely apologize that we could not make that happen for you. Please be assured we will address this with the concerned for improvement, and we hope this unfortunate situation will not prevent ... read more
Nothing!! The pictures show on the website were nice. The was nothing like the pictures. Check out early and went another hotel.
Business response:
Dear Belinda, Thank you for staying with us during your recent visit to our area. We appreciate your review and hope you accept our apologies for your difficulties while you were here. We hope you will give us another chance to provide you with the exceptional service you deserve soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Bartram Ave.
How is Extended Stay America - Philadelphia - Airport - Bartram Ave. rated?
Extended Stay America - Philadelphia - Airport - Bartram Ave. has a 2.7 star rating with 2,596 reviews.
When is Extended Stay America - Philadelphia - Airport - Bartram Ave. open?
Extended Stay America - Philadelphia - Airport - Bartram Ave. is open now. It will close tomorrow at 12:00 a.m.